General Manager

Job Description

Job Description

Description:

Compensation Package

• Salary: $60,000 - $65,000 per year, plus monthly bonus potential based on studio performance
• Pay Frequency: Semi-monthly
• Work Arrangement: On-site, Full-time
• Full Benefits Package: 401(k) with company matching, medical insurance, dental insurance, vision insurance, and paid time off

Work Arrangement

• Job Type: Full-Time Employee, On-site
• Employment Classification: Exempt (salaried)
• Work Schedule: Variable, studio-based schedule; instructs an average of 6 classes per week and is present in the studio during class times for a minimum of 20 classes per week
• Location: 20398 Loudoun County Pkwy, Ashburn, VA 20147
• Target Date to Start: ASAP

Job Overview:

Vertex Fitness Group is a franchisee of JETSET Pilates® — our General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 6 classes per week. In addition to instructing, the General Manager is expected to be in the studio during class times for a minimum of 20 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance and growth. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

3 Key Responsibilities

1. Studio Operations & Performance Management

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll
• Create, monitor, and maintain class and staff schedules
• Maintain inventory for supplies, retail, and beverages as needed

2. Client Experience & Community Relations

• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards
• Ensure all client inquiries, issues, and concerns receive a positive and timely response
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners

3. Growth, Marketing & Team Culture

• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals
• Plan and host team meetings and social events

About JETSET Pilates

Vertex Fitness Group owns and operates JETSET Pilates® studios across Northern Virginia, Chicago, and the Twin Cities.

JETSET is one of the fastest-growing modern Pilates brands in the country, with 270+ studios open or in development and international expansion underway. Its signature 50-minute class blends strength, cardio, and Pilates on a custom reformer—a high-tension, low-impact workout that delivers real, full-body results and builds a loyal community.

Our Vision

To be the most trusted and inspiring Pilates studio in our community, known for exceptional instruction, transformative results, and an experience people want to return to.

Our Mission

To deliver a modern, elevated Pilates experience that helps every client move better, feel stronger, and connect with a like-minded community.

Our Core Values

• Spirit of Collaboration: We work together, communicate clearly, and support one another
• Paying the Cost of Leadership: Leadership requires discipline, accountability, reliability, and consistency
• Solve Problems That Matter: We focus our energy on the issues that most improve the Studio and member experience
• Take Extreme Ownership: We take responsibility for our work, our standards, and our growth
• Embrace the Advanced Beginner Mindset: We stay curious, coachable, and committed to learning
• People as Our Core: We care deeply about our members, our teammates, and the community we serve

Why Work with Us?

At Vertex Fitness Group, we own and operate JETSET Pilates® studios across Northern Virginia, Chicago, and the Twin Cities, and we're just getting started. JETSET is one of the fastest-growing Pilates brands in the country, known for its signature 50-minute reformer workout that blends strength, cardio, and Pilates into a high-tension, low-impact class that delivers real results. As we grow thoughtfully across our markets, we're building strong local teams and studios that people genuinely want to be part of, which means real opportunities to grow right alongside us.

What really sets us apart is how we treat each other. Our focus is on execution: strong sites, strong teams, and studios that live up to the JETSET standard. But we get there by showing up for one another, taking real ownership of our work, and staying curious about getting better every day. We care about our members, sure, but we care just as much about the people on our team. If you're looking for a place where hard work is noticed, growth is real, and you actually like the people you work with, we think you'll feel right at home here.

Our Recruitment Stages

• Application Review: Our team reviews all applications and identifies candidates who are the best fit for next steps
• Initial Call with Recruiter: A Video Call (Google Meet) with one of our Recruiters to learn more about your background and discuss the role (30–45 minutes)
• Hiring Manager Review: The Hiring Manager reviews the Initial Call Summary and Resume
• Final Interview with Hiring Manager: Format and focus depend on department
• Offer: If selected, you'll receive a formal offer and next steps for onboarding
• Background Check: A background check is conducted for candidates moving forward
• Onboarding:

Equal Employment Opportunity

JWST Operating Group, LLC (d/b/a JETSET Pilates) is an equal opportunity employer. It is the Company's intention to be fair and just with all of its employees.

JWST Operating Group, LLC (d/b/a JETSET Pilates) is committed by corporate policy to recruit, employ, and promote the best qualified individuals in full compliance with all applicable laws prohibiting discrimination on the basis of race, color, religion, gender, sexual orientation, national origin, age, genetic information, pregnancy, childbirth or related medical conditions, military service, marital status, disability, or any other characteristic protected by law.

Equal employment opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfers, terminations, and opportunities for training.

The Company will comply with the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA) of 2008 by making reasonable accommodation(s) for qualified individuals with disabilities, unless doing so would result in an undue hardship to the organization, create a direct health or safety threat, or fail to help the employee successfully perform his/her essential job functions at the same level as employees without disabilities.

Must Have:

• 2 or more years of experience in a management role overseeing day-to-day operations, with the ability to implement organizational strategies, policies, and procedures.
• 1 or more years of experience in a customer-facing role within the fitness, wellness, or hospitality industry.
• Experience running reports and analyzing business KPIs (e.g., sales, utilization, retention, expenses, payroll), with the ability to speak to specific metrics tracked in a prior role.
• Experience responding to and resolving client inquiries or concerns, with the ability to cite a typical response time standard followed in a prior role.
• 1 or more years of experience creating and managing staff or class schedules for a team of 5 or more people.

Nice to Have:

• Experience developing and executing local marketing initiatives to drive client acquisition.
• Existing relationships within the local health, fitness, or wellness community, including influencers or potential corporate partners.
• Experience maintaining inventory for supplies, retail, or beverage programs.
• Experience planning and hosting team meetings or social events.