Vacation Rental Operations Manager

COMPANY OVERVIEW:

About us

We are a well-established, locally owned company in Southwest Michigan, offering full-service vacation rental management and real estate services. Involved in the community and known for our excellent local reputation, we take pride in delivering 5-star service and hospitality in everything we do.

POSITION SUMMARY:

We’re seeking a motivated leader to oversee our vacation rental operations, including reservations, housekeeping, maintenance, and property care. This role combines strategy with hands-on involvement—you’ll keep daily operations running smoothly while refining systems, resolving escalated issues, and supporting long-term growth.

The ideal candidate is proactive, adaptable, and thrives in a fast-paced environment. You enjoy problem-solving, know how to bring out the best in a team, and build strong relationships with property owners, guests, and staff—delivering seamless operations, exceptional service, and lasting results.

RESPONSIBILITIES:

• Lead and support a cross-functional team across reservations, maintenance, property care, and housekeeping—jumping in to help and modeling high standards of work.
• Oversee daily operations, including scheduling, vendor coordination, seasonal readiness, and responding to urgent issues.
• Ensure smooth guest and homeowner experiences through clear communication, proactive problem-solving, attention to detail, and delivery of 5-star service and hospitality.
• Track workflows and help the team work efficiently, making practical adjustments where needed.
• Collaborate closely with senior leadership to stay aligned on priorities, updates, and operational decisions.
• Contribute to improvements in operations by learning through hands-on experience and observing daily processes.

QUALIFICATIONS:

• Proven leadership experience managing cross-functional teams, preferably in vacation rental, property management, or hospitality operations.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced, dynamic environment.
• Hands-on, results-driven problem solver who thrives under pressure and takes initiative.
• Excellent communication and interpersonal skills to build trust with staff, owners, and guests.
• Tech-savvy with experience in property management systems (PMS) or similar operational software.
• Valid driver’s license, reliable transportation, and ability to respond to urgent operational needs as required.
• Adaptable, detail-oriented, and collaborative—comfortable wearing multiple hats while leading a team.

Other Requirement

• Availability on weekends and occasional participation in company events outside regular hours.
• Ability to perform physical tasks, including standing, walking, reaching, and lifting objects up to 25lbs regularly (up to 50lbs occasionally).
• Comfortable spending periods at a desk working on a computer.

COMPENSATION & BENEFITS:

Annual Salary: $60,000 - $74,000 based on experience

Benefits:

• Paid time off, including sick days, vacation, and flex days.
• 401(k) with company matching.
• Health insurance.
• Workplace perks, including activities, snacks, coffee, tea, and filtered water.
• Adaptable scheduling to support work-life balance and seasonal demands.
• Relocation assistance

Schedule:

Typically Thursday–Monday (Tues/Wed off) or Wednesday–Sunday (Mon/Tue off), with weekends as the busiest days.

Willingness to work overtime during peak season; more flexible time off during the off-season.

Job Type: Full-Time

Job Location: Holland, MI area

Please include a cover letter with your application submission. (upload with resume)