Remedy Specialist

Summary This position will be responsible for correcting documents NTC sent for recordation that were rejected, orders that are rejected by the client prior to recording, and recorded documents requiring corrected documents to be re‑submitted for recording. The product for this area is a corrected document that is recordable at the county and/or a corrected document that meets the client’s request. Essential Functions Read and review county rejection letters, notes, and reject images to determine rejection reason. Utilize resources of county requirements, client notes, NTC policies and procedures to cure rejection reason and correct document. Obtain knowledge of NTC services and documents to assess what is incorrect about a Document/Order. Determine the appropriate area of the company that caused the document rejection (client vs. NTC error) and the reason for rejection to ensure future rejections are diminished. Correct Documents/Orders by entering data into the company database with correct information, once verified, and re‑submit the Order/Document for processing on the production line. Communicate with other departments of NTC as well as the client through queries when necessary to ensure rejections are re‑processed through the correct production lines as applicable. Follow all NTC policies regarding reject handling to ensure additional rejections do not occur in coordination with the appropriate department. Communicate rejection issue with client in terms the client will understand and does not use NTC terminology. Track KPI metrics based on the number of tasks completed and maintain an acceptable error rate. Work overtime and on weekends if needed. Perform other related duties as assigned. Essential Knowledge, Skills & Abilities Basic knowledge of computers and Microsoft Office Suite, including Word, Excel, and PowerPoint. Ability to prioritize multiple objectives to meet client deadlines and department goals. Excellent verbal and written communication skills. Ability to work in a fast‑paced, metrics‑driven environment. Excellent interpersonal and customer service skills. Commitment and ability to cultivate a diverse and inclusive work environment. Education High School Diploma or equivalent. Experience No previous experience required. Compensation and Benefits Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)! Compensation: Starting: $15.50 - $17.00 Working Conditions Work is performed in a climate‑controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location. Overtime may be required based on business needs. Physical Demands and Activities While performing the duties of this job, the employee is frequently required to communicate. The employee is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery such as a calculator, copy machine, and computer printer; rarely position self to maintain files. Moves boxes weighing up to 30lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to convey information and ideas so others will understand and can interact with external and internal stakeholders. Job Flexibility Due to fluctuations, NTC may require employees to move from an area where work is slower to an area where their services are more needed. The willingness of personnel to assist in or move to other areas within NTC when needed is an important factor for the company to meet the needs of our clients. NTC strives to communicate in advance any change in job duties, roles, expectations, etc., although advance notice may not always be possible. Equal Opportunity Employer Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis. Reasonable Accommodation Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The essential functions, working conditions and physical demands described above represent the requirements that must be met to successfully perform the essential functions of this job. This job description is not intended to be all‑inclusive; employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization. #J-18808-Ljbffr