Inside Sales Assistant

Sales Support Coordinator

Sales Support & Coordination

• Support outside sales representatives with account setup, opportunity tracking, and market intelligence/competitive data
• Follow up on internal and external leads for sales development
• Assist in developing pricing strategies and managing contract pricing structures in collaboration with M3 customer master/Nolwood 02 pricing
• Collaborate with sales leadership on territory planning, lead generation and growth initiatives
• Prepare materials for sales meetings, customer presentations, and business reviews
• Work with vendors to provide samples and product literature to the sales team

Pricing, Quoting & Margin Management

• Develop and manage pricing models aligned with company margin goals utilizing Nolwood 02-Pricing for mass quote updates
• Support bid preparation and large account pricing strategies for municipalities

Business Analytics & Reporting

• Generate and analyze sales reports, forecasts, and KPIs as needed by sales and branch management
• Track sales performance versus targets and identify trends or gaps
• Maintain dashboards and reporting tools to support decision-making

Technical & Product Support

• Provide internal support on chemical products, applications, and specifications by corresponding with the Nolwood TechServ team
• Assist sales team with product selection guidance and technical documentation by corresponding with the Nolwood Tech Serv team
• Support compliance efforts related to product data, regulatory requirements, and safety information in correlation with the Nolwood EHS/compliance team (iebleach/sodium hypochlorite surveys, DEA, COI requirements)

Administrative & CRM Management

• Maintain accurate sales data, pricing structures, and account information in CRM/ERP systems in correlation with Nolwood 02-pricing and sales management
• Support pipeline tracking, opportunity management, and sales forecasting tools
• Assist with documentation for contracts, agreements, and supplier programs, TDS/SDS, COAs etc

Qualifications

Education & Experience

• Bachelors degree preferred (Business, Chemistry, or related field); equivalent experience considered
• 25 years of experience in sales support, analytics, pricing, or commercial operations, preferably in chemical or industrial distribution
• Experience working with ERP/CRM systems (e.g., Infor, SAP, NetSuite, Salesforce)

Skills & Competencies

• Strong analytical and problem-solving skills
• Advanced Excel skills and experience with data analysis tools
• Excellent communication and collaboration abilities
• High attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Basic understanding of chemical products and market dynamics (preferred)

Work Environment

• Office-based in the Nolwood Weirton facility, highly collaborative role
• Frequent interaction with internal teams including sales, procurement, and leadership
• Exposure to market analytics, pricing strategy, and supplier coordination

Key Performance Indicators (KPIs)

• Pricing accuracy and margin performance
• Sales forecast accuracy
• Reporting timeliness and data integrity
• Contribution to sales growth initiatives
• Effectiveness of pricing strategies and market insights

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