NOC 3
Software Technology Inc
Network Incident Manager
Responsible for monitoring, triaging, resolving, escalating and communicating network incidents/outages as part of a 24x7x365.
Perform third level incident outage triage, troubleshooting, and fix agent break fix actions on Cisco network infrastructure.
Provide detailed documentation and summaries of incident/outage tickets.
Ability to work an extended and flexible 24x7 day and night work schedule is required.
Primary skills/experience
- Network Administration
- Knowledge of IP stack protocols and routing protocols
Remote support for network infrastructure ranging from minimal up/down to advanced level routing and switching troubleshooting on carrier grade routers/switches. Escalation to engineering teams as needed.
Vacancy posted 5 days ago
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