Customer Service Representative

Job Description

Job Description

Job Title: Customer service representative

Location: Onsite – Santa Ana, CA 92705

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Compensation: $23 per Hour

About Us

We are a premier timeshare exit firm dedicated to providing strategic guidance and advocacy for clients navigating the complexities of the timeshare cancellation process. Our mission is built on transparency, exceptional service, and unwavering support, ensuring a seamless and successful journey for every individual we represent.

Position Overview

We are seeking a Client Account Relationship Manager to join our Santa Ana team. Please note: This is not a high-volume call center role. This position is focused on high-touch account management and building enduring, trust-based relationships with clients throughout an exit process that can span up to 24 months. The ideal candidate is a professional communicator who excels at organization and possesses a deep commitment to long-term client success.

Key Responsibilities

• Dedicated Advocacy: Serve as the primary point of contact for clients throughout the entire lifecycle of their timeshare exit process.
• Proactive Communication: Maintain consistent outreach via phone and email to provide status updates, answer inquiries, and offer ongoing support.
• Professional Correspondence: Draft clear, sophisticated professional emails and formal correspondence, ensuring all administrative documentation is accurately attached and tracked.
• Account Documentation: Maintain meticulous records of all client interactions, milestones, and progress within our internal systems.
• Relationship Retention: Foster long-term trust and rapport to ensure high levels of client satisfaction and retention over multi-year engagements.
• Collaborative Support: Identify potential roadblocks in a client's case and collaborate with internal teams to ensure a smooth resolution.

Qualifications

• Experience: Previous experience in Account Management, Client Relations, or a specialized customer-facing role.
• Technical Skills: Proficient in Microsoft Outlook and Word ; experience with CRM platforms is a significant plus.
• Communication: Exceptional verbal and written communication skills with a focus on professional etiquette.
• Organization: Proven ability to manage a diverse portfolio of accounts while prioritizing tasks effectively.
• Longevity: Experience handling long-term client projects or engagements in a service or advisory capacity.