Automotive Service Advisor - Mercedes-Benz of Clear Lake

Job Description

Job Description

Overview

Group 1 Mercedes-Benz of Clear Lake is growing and seeking an experienced Automotive Service Advisor to join our high-performing team! This is an opportunity to represent the Mercedes-Benz brand in a dealership committed to delivering a premium customer experience and exceptional service.

We’re looking for professionals who are passionate about customer service, take pride in their work, and thrive in a fast-paced, client-focused environment. The ideal candidate enjoys building relationships, communicating clearly, and delivering a seamless service experience from start to finish.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• 3+ years Mercedes-Benz/high-line Service Advisor experience, or 5+ years non-luxury Service Advisor experience is required

• Positive & Friendly Attitude

• Interpersonal Communication Skills

• Basic Computer Skills

• Strong Desire to Provide an Exceptional Client Experience

• Ability to Achieve Targeted Goals

• High School Diploma or Equivalent

• Must have a Valid Driver’s License

We offer...

• Salary Base Pay Plan, Plus Bonus's
• Air Conditioned Shop!
• A Great Working Drug Free Environment
• A Structured, Self-paced Career Path Leading to Management Opportunities
• Pinnacle Awards Program

• Health, Dental & Vision Insurance

• Life & Disability Insurance

• 401(k) with Company Match

• Paid Time Off

• Weekly/Monthly Bonuses

• Employee Vehicle Purchase Program

• Employee Stock Purchase Plan