Salesforce Service Cloud: Business Analyst for Seamless CX
TechDigital Group
A leading technology consulting firm is seeking a Salesforce Service Cloud Business Analyst in California. This role focuses on analyzing business needs, gathering requirements, and translating them into functional Salesforce solutions, particularly in case management and omni-channel routing. The ideal candidate will lead workshops, support configuration, and work collaboratively in Agile sprints to drive continuous improvement in customer service. Strong analytical and communication skills are essential to thrive in this position. #J-18808-Ljbffr TechDigital Group
Vacancy posted 3 days ago
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