Guest Services Associate

ABOUT THE CHILDREN'S MUSEUM


The Children's Museum of Manhattan is a steward of early childhood, helping all children grow and develop into their best selves.


Through our programs on-site, online, and around the five boroughs, CMOM nurtures the next generation of creative global citizens as they learn through exploration and play. CMOM encourages empathy across differences by elevating and providing insight into diverse perspectives and inviting visitors of all backgrounds to join our intentionally welcoming community and create and learn alongside each other. The museum's program reflects the rich cultural diversity, energy, and resilience of New York City itself and has a special focus on ensuring that its program is available to those families who might not otherwise have access.


Founded in 1973 as a neighborhood organization, CMOM has grown over the years into a beloved destination and resource for children, families, and educators from across the five boroughs and from around the world. The museum welcomes 350,000 visitors each year to its Upper West Side location and engages hundreds of thousands more through its outreach programs in partnership with schools, libraries, shelters, and Head Start centers throughout New York City; its touring exhibitions; and its online tools and curricula.


ABOUT THE POSITION


The Guest Services Associate warmly welcomes our guests by providing exceptional customer service in our front-facing roles in the lobby at the museum such as Admissions, Coat & Stroller Check, and the Museum Store.

• Maintain the ability to communicate effectively and professionally with colleagues, management, and guests in a positive and welcoming manner.
• Welcome guests with a warm smile and friendly attitude!
• Effectively communicate CMOM's policies to guests in a courteous manner and remain knowledgeable of programs and activities to proactively inform guests.
• Process ticket sales, memberships, and transactions quickly and accurately using the POS system.
• Check in guests, verify tickets, and help make their visit seamless.
• Answer phones and direct calls as needed.
• Keep the gift shop looking great-operate the register, organize shelves, and restock merchandise.
• Efficiently manage stroller and coat check, using technology to keep items secure.
• Maintain a clean, organized space to ensure a smooth and enjoyable experience for all!
• Other tasks as assigned by supervisor.

• High school diploma or equivalent required.
• Previous customer service or guest facing experience in a similar role is strongly preferred.
• Must be comfortable with Technology, POS systems, cash handling, and basic transaction procedures.
• Must be punctual, dependable and have a positive can-do attitude.
• Ability to maintain a welcoming environment for all guests.
• Excellent communication skills and maintain a professional demeanor, at all times.
• Team members should be comfortable being on their feet for long periods as well as lifting items such as strollers and boxes under 50 lb.
• This position requires flexible hours, MUST BE AVAILABLE AND WILLING TO WORK WEEKENDS (SATURDAY & SUNDAY) . Shifts will vary from 9:30am-5:15pm, Occasional shorter shifts may be scheduled based on operational needs.