Lead Medical Assistant

Medical Assistant Lead, OPA - Wasilla, Full-Time

Orthopedic Physicians Alaska seeks a highly skilled, dedicated and professional Medical Assistant to join our rapidly growing and dynamic practice as a Medical Assistant Lead. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.

The primary purpose of this leadership position is to optimize the clinical team and achieve the highest standard of care by ensuring the most effective use of resources and providers. The Medical Assistant Lead evaluates, develops, and directs a multi-disciplinary staff within a larger orthopedic practice.

The shifts for this position are generally M-F, 8am-5pm, and/or adjusted to clinic needs.

Ideal attributes:

• Desire to develop and communicate best practices for an improved patient experience
• Considers compassionate, skillful patient care a top priority
• Takes ownership for personal and team growth and development
• Able to lead and inspire a team in its commitment to patient care
• Embraces excellence, honesty, compassion, and respect and demonstrates strong interpersonal skills
• Propensity to be a change agent who collaborates with a wide range of stakeholders

Representative duties:

• Ensure smooth operation of the clinical team and serve as a liaison between providers and support staff
• Evaluate patients to determine appropriate provider and urgency, and assist providers with patient care
• Collaborate with Walk-In Clinic and Call Center to expedite patient care, referrals, and triage
• Lead monthly strategic and development meetings with team and implement new concepts
• Interview, hire, and lead new staff, acting as a role model for established standards, and perform development reviews for members of clinical team

Knowledge and skill requirements:

• Excellent communication and interpersonal skills
• Professional, personable and caring, and able to help patients feel at ease
• Understanding of leadership and team principles
• Able to understand medical charts and diagnoses and coding for billing purposes
• Able to maintain a calm demeanor when under pressure
• Able to prioritize multiple tasks and work with a variety of patient care teams
• Skill in operating a personal computer using a variety of software applications and EHR

The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River. Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy. OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence. OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off.

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.