New Home Counselor (Austin)

Location

Austin - 11501 Alterra Parkway, Suite 100

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview

We are always looking out for stand out Sales professionals to join our team as New Home Counselors. This role is integral part of the team responsible for the day-to-day operations of the sales center and driving the customer experience. This role involves providing exceptional customer service to existing and potential customers while upholding respect and professionalism for our homes and communities.

The New Home Counselor will receive training and mentorship from the Sales Manager and the Vice President of Sales and Marketing to develop skills and expertise in sales and customer relations. ​Together we will build the Best Places to Call Home.

Key Deliverables:

Prospecting

• Ensure the overall sales process is effective and goal oriented.
• Contribute to creating and implementing efficient sales and administrative programs.
• Meet or exceed sales targets as outlined in the Business Plan.
• Suggest and evaluate innovative ideas to improve sales pace and customer satisfaction.
• Develop and implement an ongoing prospecting plan using various communication channels.
• Influence prospects to transition into homebuyers through proactive engagement.

Customer Service

• Welcome and provide personalized presentations to all prospects.
• Share comprehensive product and company information with customers.
• Build strong relationships with internal and external stakeholders to generate leads.
• Professionally present and market sales center products, quick move-in homes, and model homes per company standards.
• Present and manage new home sales agreement, ensuring accurate system entry.
• Maintain effective communication with prospects and homeowners, including prompt lead follow-ups.
• Emphasize customer satisfaction as core business driver, playing a critical role in delivering a seamless home-buying experience.
• Gain a deep understanding of business processes (construction, estimating, marketing and administration) to enhance customer experience.
• Regularly interact with construction and purchasing teams to address sales- related challenges and changes.

Marketing

• Ensure all company assets, including the sales center, model homes, quick move in homes are professionally presented and marketed per company standards.
• Develop and implement innovative marketing solutions, explore alternative channels, and highlight product differentiation to enhance market appeal.

Market Competitiveness

• Conduct ongoing competitive analyses, including reviews of product positioning, sales princes, premiums and marketing incentives.
• Research and evaluate market trends in both new home and resale markets.
• Compile and deliver detailed weekly reports on competitive insights.

Setting Expectations and Meeting Timelines

• Assist in negotiations and conflict resolution during sales and escrow processes, escalating issues as necessary.
• Ensure timely and accurate submission of all required information for executing sales contracts.
• Maintain active involvement in the regional residential community and homebuilding industries to stay informed and connected.

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What You'll Bring:

• High school diploma, with a minimum 3 years’ experience in sales
• Post-secondary diploma or degree in business or related area preferred
• Outstanding sales and customer service record
• New home or residential home sales experience is preferred.
• Proficient computer knowledge and skills, CRM software experience
• Exceptional communication, time-management and organizational skills

What We Offer:

We are proud to offer our employees what they value most:

• Competitive compensation
• Excellent extended medical, dental and vision benefits beginning day 1
• 401(k) matching, vesting begins day 1
• Career development programs
• Charitable donation matching
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community

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Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.