Customer Service Specialist (Front Desk)

Job Class: Customer Service Specialist (Front Desk) Agency: Minnesota Department of Veterans Affairs Job ID : 94832 Location : Minneapolis Telework Eligible : No Full/Part Time : Part-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 06/12/2026 Closing Date : 06/18/2026 Hiring Agency/Seniority Unit : Veterans Affairs Dept / Vets Home-Mpls-AFSCME Division/Unit : Minneapolis Veterans Home / Mpls Front Desk Staff Work Shift/Work Hours : Day Shift, 7:00 am - 3:30 pm Days of Work : Saturdays and Sundays Travel Required : No Salary Range: $20.32 - $25.41 / hourly Classified Status : Classified Bargaining Unit/Union : 206 - AFSCME FLSA Status : Nonexempt Designated in Connect 700 Program for Applicants with Disabilities ( : Yes The work you'll do is more than just a job. This position will be 32 hours per pay period and provides telephone and network support to all departments at the Minnesota Veterans Home - Minneapolis. This position is also responsible for daily regular and emergency communication services, reception duties, mail distribution, and transportation dispatch services; monitors security equipment and various equipment repair services; and also provides backup for various administration clerical staff duties. Minimum Qualifications Skill in customer service sufficient to schedule and confirm appointments, answer questions, and advise customers of policies, procedures, and regulations as well as to provide prompt, courteous, and accurate information to customers in person, on the phone, and through e-mail and other correspondence. Typing and word processing skills sufficient to use software such as Microsoft Office products to generate forms, reports, and general correspondence. Communication skills sufficient to communicate effectively with a variety of individuals in person and on the phone and to interpret and communicate work policies and procedures to staff. Ability to open, sort, and deliver mail. Preferred Qualifications Experience working in an office/clerical setting in a long-term care facility. Additional Requirements This position requires successful completion of the following: A Minnesota Department of Human services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check. A Tuberculosis (Mantoux) screening (or chest x-ray) is required prior to employment. Employment reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s). AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please indicate what assistance is needed. #J-18808-Ljbffr