IT Support Analyst
StoneAge Tools
StoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for durability, performance, and innovation. We are an employee-owned company driven by technical excellence, continuous improvement, and a people-centric culture.
Position Summary
The IT Support Analyst provides responsive, high-quality day-to-day technical support for StoneAge employees across the organization. This role focuses on end-user computing, workstation and account administration, and IT operations support within a Windows-based enterprise environment.
Key Responsibilities
- Provide Tier 1–2 technical support for onsite and remote employees
- Support Windows client systems and servers
- Configure, deploy, image, and troubleshoot workstations
- Support Microsoft 365 applications
- Manage user accounts following least-privilege principles
- Assist with basic network and VPN troubleshooting
- Identify and elevate potential security incidents
- Document issues and resolutions in the ticketing system
- Assist with IT projects and technology rollouts
Required Knowledge, Skills & Experience
- 3-5 years of IT support or helpdesk experience
- Experience supporting Windows and Microsoft 365
- Basic networking and cybersecurity knowledge
- Strong communication and customer service skills
Travel Requirements
- Occasional travel (less than 25%)
Vacancy posted 4 days ago
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