Developer, ServiceNow HR Service Delivery (HRSD)

SUMMARY

Reporting to the Sr. Director, Information Technology, this position is a key IT and HR team technical member responsible for leading activities related to the overall system design and development for ServiceNow HR Service Delivery (HRSD). In addition, they guide the team in ongoing system maintenance. Partnering closely with the internal technical teams, HR process owners, vendors, and end users, the HRSD expert will research and drive innovative initiatives to enhance the ServiceNow products and tools to facilitate platform maturing.

JOB RESPONSIBILITIES

Perform requirements gathering, functional and technical design, development, testing, deployment, and operational support activities in support of the HR Service Delivery module in ServiceNow. Support Employee Central, the Knowledge Base (KB), Case Management, custom forms, and custom workflows. Design and develop reports and dashboards in ServiceNow using reporting tools and performance analytics. Manage application‑related objects like chat, virtual agents, notifications, and surveys. Develop and support integrations to and from ServiceNow HRSD. Manage security roles, assignment groups, and skill assignments. Define and perform testing required to keep environments up to date on latest ServiceNow releases. Participate in GPI change management process. Participate in GPI IT General Controls and audit related activities. Provide strong technical expertise and collaborate with other IT and business specialists to rapidly develop and deliver solutions that meet changing business needs. Research and stay abreast of new features in ServiceNow HRSD, technology trends and IT best practices, with a focus on continuous learning and application to the business. Support the ServiceNow development, staging and production environments.

REQUIRED BACKGROUND / EXPERIENCE

5 years development experience. 2 years’ experience in a technical role supporting ServiceNow. Diversified experience in analysis, design, development, testing, implementation as a Developer of ServiceNow and ITIL processes. Successful history of collaboration with teams that deliver on operational priorities. Strong written and verbal communication skills. Ability to work in a virtual, global team environment.

PREFERRED EXPERIENCE

Experience developing the ServiceNow HR Service Delivery module.

EDUCATION / KNOWLEDGE

Bachelor’s degree in computer science, mathematics, business, finance, or another relevant technical field. Compensatory closely related work experience required in lieu of degree.

EEO STATEMENT

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee’s or applicant’s race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster #J-18808-Ljbffr Graphic Packaging International