Escalation Specialist
International Computer Sciences Inc
Benefits: 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Job Title: Escalation Specialist Full time – Remote About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. Job Description: Are you a tech enthusiast with a knack for solving intricate IT issues? Join our dynamic team as an IT Escalation Specialist! In this role, youll be the go-to expert for resolving advanced technical problems, ensuring our clients receive top-tier support and satisfaction. Youll work closely with a talented team of IT professionals, continuously learning and growing in a collaborative environment. Key Responsibilities: Tackle and resolve escalated IT support tickets from Tier 1 and Tier 2 teams with precision and expertise. Provide advanced troubleshooting for hardware, software, and network issues, ensuring minimal downtime for our clients. Collaborate with a passionate team of IT professionals to diagnose and solve complex technical problems. Maintain detailed documentation of support activities in our ticketing system. Communicate effectively with clients to understand their needs and deliver timely, effective solutions. Stay ahead of the curve by keeping up to date with the latest industry trends and technologies. Qualifications: Proven experience in an IT support role, preferably within an MSP environment. Strong knowledge of Windows and Mac operating systems, networking, and common software applications. Windows Server (2012 and higher) / Active Directory. Windows 10 and 11. Office 365 / Microsoft 365 / Entra ID. Datto, Veeam Backup. SonicWall, Cisco Meraki. Sentinel One, Webroot, Barracuda, Avanan. Intune/MDM. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and customer service skills. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus. ConnectWise experience is a plus. #J-18808-Ljbffr International Computer Sciences Inc
- ...Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Job Title: Escalation Specialist Full time – Remote About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT...SuggestedFull timeWork at officeRemote work
International Computer Sciences Inc
Annapolis, MD4 days ago - ASM Research, An Accenture Federal Services Company, is seeking a Junior Escalation Manager in Annapolis, Maryland. This role is vital for the structured handling of escalated IT incidents, ensuring timely resolution and communication within federal standards. The ideal...Suggested
$77,542 - $88,982 per day
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Deal Desk Specialist As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross‑functionally with Sales, Finance... ...issues that could prevent deals from closing in a timely manner. Escalate deal‑threatening issues to appropriate leaders when resolution...SuggestedWork at officeFlexible hoursShift work- ...results and communicating issues and actions taken. Executing scheduled maintenance routines. Identifying and resolving issues or escalating when necessary. Managing network lines according to schedules. Performing first- and second-level problem determination....Work at officeImmediate startRemote workShift work
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...properly reviewed for quality and documented. Job Summary The Sr. Specialist, supplier quality management executes quality programs,... ...evaluate their potential impact on product quality and compliance. Escalates complex issues to management in a timely manner. Prioritizes...Temporary workLocal areaImmediate startFlexible hours$27 per hour
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The Patch Management Specialist, Junior supports the patch management lifecycle for desktops, laptops, and remote endpoints to maintain... ...compliance dashboards, performs initial troubleshooting, and escalates issues that may affect mission‑critical systems. Key Responsibilities...Contract workWork at officeRemote work$27.48 - $35.73 per hour
...A leading event technology company is seeking a Technical Specialist to oversee the setup and operation of mid-level production events. The ideal candidate has at least 3 years of experience in event technology, preferably with audio and visual equipment. Responsibilities...Hourly payEncore
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The Hole in the Wall Gang Fund, Inc.
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...EHS Specialist Description Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power...Full timeWork at officeLocal areaWorldwideRelocationFlexible hoursShift workDay shiftTextron
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Ledgent-Finance-
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FASTSIGNS #130901
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Department of the Air Force
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Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health...Hourly payWork experience placementWork at officeMonday to FridayDatavant
Annapolis, MD21 hours ago$53.8k - $94.4k
We are seeking a Hospitalist Program Specialist who will provide varied administrative support ranging from standard to complex for an... ...Coordinate shift coverage and elevate open shifts per the Moonlighting Escalation Rate Policy. Ensure staffing adheres to hospital standards...Full timeLocumFreelanceWork at officeShift work- Reporting to the Program Manager of EBSE, the Employment Consultant (EBSE) is responsible to boost Humanim’s Employment Services programs in Maryland by promoting and marketing their services through relationship building with existing and potential referral sources, identifying...Full timePart timeSelf employmentPlacement year
Humanim
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