Client Care Coordinator

Job Description The purpose of the Client Services (Hospital) Coordinator position is to expedite medical and clerical support to the medical and reception staff related to animal patient care and treatments. The position requires a practical knowledge of hospital organization, standard procedures and services. Also, the basic rules and protocols for governing clients and patient care. A successful HC is a reliable, flexible, self-motivated individual, preferably with years of veterinary medical experience as a technician or veterinary assistant to be part of a 2-man team. Reception experience is also helpful in addition to the medical aspect as this position acts as a bridge between the reception and medical staff. The position is a daytime position in a Fear Free, high volume 24-hour, busy, animal hospital with 12 Drs and 80 support staff. The position is 3.5 days a week or approximately 42 hours a week. HC works 2 weekends a month. No major Holidays as we are ER only on those actual days. We offer medical insurance, 401k, and discounted medical services employees. Also, opportunities for CE and certifications such as the Fear Free Certification program. Responsibilities/Job Description The core aspects of the position include but are not limited to monitoring and facilitating the flow of the regular and standby appointments of the day, emergencies, managing a nurse advice line, and helping Drs with screening and returning medical call backs, submitting referrals, and custom prescriptions Other priorities are giving direction to medical staff for Emergencies, Scheduled Appointments, Surgery check ins and Standbys to be sure they are taken in a timely manner and by the appropriate medical team member Directing technicians and Drs where to go next to keep the flow of appointments on schedule. Checking out their rooms or filling medications for their rooms so that they can move onto the next room or task Keeping the appointment/SB White Board up to date Communicating with PCC on lunches, techs or Drs who may need help Communicating with the drop off technician and direct Drs to help with drop off between rooms Providing miscellaneous support to all staff if necessary Monitoring and responding to the Nurse Advice Line in a timely manner in case patients who call need to come in or need a response before the Drs start going home for the day Bridging the gap between medical and reception teams – keeping communication flowing on appointments and standbys Keeping appointments and stand by pet parents up to date on wait time on arrival, as needed while waiting and if an emergency occurs to let them know how they may be impacted Submitting medical referrals and making sure the appropriate records and tests/imaging are submitted with the referral. Answering questions about and helping techs fill routine medication requests appropriately Must have the ability to multi-task, stop and start tasks with interruptions. Returning moderately medical call backs for Dr such as lab calls, recommendations and responding to owners’ requests and questions for the Drs so that they can be available for appointments and drop offs Maintaining high level of communication with the Drs and keeping detailed up to date records on all communications between Drs and Pet parents Able to work a 12-hour shift. Able to sit, stand and be actively present moving about the hospital when needed. Ability to maintain calm when faced with emotional pet parents and situations and respond with compassion and professionalism. National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care. Purpose Give pets and the people who love them more quality years together Mission Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. Values Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next One NVA: Bringing General Practice & Ethos Together NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. Here’s what to expect when interacting with us: We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com We may also contact you via text message from an identified NVA representative for recruiting-related communication All job opportunities and applications are hosted on our official careers site: careers.nva.com There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA! NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr Animal Clinic of La Porte