Director of Deposit Operations

Base pay range $125,000.00/yr - $150,000.00/yr Additional compensation types Annual Bonus and Stock options Executive Accounting and Finance Search Consultant Oversees the day-to-day work of the Payment Operations Department which includes the following ACH Origination, Wire Origination, Debit Card, Jack Henry Core Support, Q2 Online Banking, Treasury Management Solutions, Daily Processing functions of the bank. Supports each team member in day-to-day operations within their respective departments, while also completing Supervisors own daily tasks.

ESSENTIAL FUNCTIONS

Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Have general product and process knowledge of all payment operations and core support, including, but not limited to: Online Banking, Mobile Deposit, ATM Deposit, Remote Deposit Capture, Wire Transfers, Call First, ACH, Transaction Processing, Cash Management, Exception Item Processing, Debit Card – First Pay, Fraud/Forgeries, Inclearing, Charge backs, End of Day Processing. Explore customer needs and desires, identifying and presenting information on appropriate bank services, and customer consent to use the service. Promote cross-telling of all products and services. Serve as administrator on department systems, assigning access/authority levels to users. Coordinate on-hold and after-hour/holiday recordings with the Communications Officer and IT department. Determine any operational challenges, as well as competitive changes within the area, which could influence banking services and growth; responsible for any vendor/product software and related updates. Develop and maintain all policies and procedures; responsible for board reporting, risk assessments, annual audits pertaining to department. Report and communicate technical issues and problems to the IT department. Communicate other issues brought to the attention of the Customer Connect center to Management, Branches or other departments as necessary and appropriate. Complete morning Core Support processing task each day. Along with afternoon and EOD processing when necessary. Process any TIB incoming adjustments as needed. Monthly audit saving bonds for End of Year forms. Generate, send, print customer statements according to statement cycle. Generate and send Credit Bureau file reports to Trans Union, Equifax, and Experian. Generate and send CP Insurance file bi-weekly. Generate, print and send Account Analysis Statements. Perform maintenance on all dormant accounts. Perform monthly system saves and any corresponding errors. Process Charge Off accounts according to loan officer list. Report Charged Off accounts to Chex Systems and Credit Bureau. Respond to eOSCAR credit reporting disputes. Create, print and mail tax files and send completed file to IRS. Make tax reporting corrections and official tax form re-prints. Create and maintain Remote Deposit Now policies and procedures. Handle RDN admin tasks, enroll new customer and train customers and employee on product. Bank Secrecy Act Duties: In the performance of respective tasks and duties, this position must maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures. Qualifications: High School diploma or equivalent 10+ years of experience in the banking industry 5+ years of leadership experience managing a team of 3 or more Extensive experience working with the Federal Reserve Knowledge, Skills, & Abilities: Strong proficiency in Microsoft Outlook, Word, and Excel. Familiar with bank equipment to include teller cash recyclers, coin counters, coin rollers, ATMs, safes, vaults, drive-thru equipment, etc. General knowledge of data processing equipment. Significant knowledge of many vendor products currently used within the organization. Ability to diplomatically, yet effectively, communicate verbally and in writing with all levels of Bank staff, customers, and other related parties. Excellent organizational skills. Ability to set priorities and deadlines within the general department priorities. Strong attention to detail with a focus on accuracy and quality of work. *Relocation reimbursement offered* Seniority Level Director Employment Type Full-time Job Function Management Industries Banking #J-18808-Ljbffr Addison Group