Program Assistant

Program Assistant Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services. About the Unit GCS Corporate Services (GCSCS) is structured into three main units: (i) Travel and Client Services (GCSTC), (ii) Business Services (GCSBA), (iii) Innovation and Client Solutions (GCSIS), and (iv) Global Business Centers. Within GCSIS, the Integrated Business Solutions team (GCSIB) works with World Bank Group staff to enable the delivery of GCS’ Business Services offerings (e.g. Design, Editorial Production, Interactive Media, Printing, Publications, and Translation and Interpretation) through project management, project coordination, and vendor management. Duties and Accountabilities Provide high-quality administrative and logistical support to the management team for Corporate Services. Discreetly handle sensitive and confidential correspondence and information; screen, track, prioritize, and appropriately channel inquiries and requests. Manage and maintain complex calendars, including scheduling, prioritization, and resolution of conflicts and competing demands. Assist in preparing briefing materials for missions and meetings, including compiling inputs, formatting documents, and coordinating clearances; support travel logistics such as flight and hotel arrangements, and manage post-trip administrative requirements including documentation, expense processing, and follow-ups. Coordinate and support the planning and execution of departmental meetings, townhalls, and other events, including logistics such as room bookings, virtual connections, and catering. Monitor, track, file, and archive correspondence and documents using Bank systems and shared platforms. Ensure quality control of documents and materials, in line with Bank policies and guidelines. Support administrative processes and transactions using relevant corporate systems (e.g. travel requests, purchasing, and other administrative platforms). Serve as a coordination point within the Front Office, working closely with the Senior Program Officer to support smooth day-to-day operations. Perform other administrative and ad hoc duties as required. Selection Criteria A high school diploma with 7 years of experience, or an equivalent combination of education and experience. Strong administrative and organizational skills, with attention to detail and ability to manage multiple priorities. Proven ability to manage complex calendars and coordinate across multiple stakeholders. Demonstrated ability to handle sensitive information with discretion and professionalism. Excellent written and verbal English communication skills, including drafting and editing correspondence and documents. Advanced knowledge of standard software tools (Word, Excel, PowerPoint, Outlook, Teams, SharePoint). Strong time management and ability to work independently under pressure while coordinating with a broader team. Ability to adapt to changing priorities and provide responsive support in a dynamic front office environment. Strong interpersonal skills and ability to work effectively with diverse stakeholders. Proactive, reliable, and resourceful, with a client-oriented mindset and strong work ethic. WBG Culture Attributes Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. #J-18808-Ljbffr