Program Manager

Program Manager, Permanent Housing Services The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions and clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health, and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals, this may mean their entire lifetime. The Program Manager is responsible for daily oversight of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision of the case management team. The Program Manager serves as the primary liaison between the agency's DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources. Essential duties and responsibilities include: Providing clinical and administrative supervision to Bachelor Level Case Managers and Masters Level Clinical Case Managers. Facilitating weekly team meetings and case consultation utilizing a trauma-informed lens and harm reduction approach. Collaborating with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients. Assisting with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations. Being available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors. Ensuring all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews. In coordination with the Project-based Housing Director, providing budgetary oversight of program administration and ensuring program revenue and expenses are within the annual budget. Assisting in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals. Ensuring case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, and medical, mental health and substance use services. Providing support and containment to team in the event of client death and/or traumatic incident. Coordinating or providing debriefing when appropriate. Ensuring that all Annual Reviews are completed in a timely manner. Providing oversight regarding hiring and ensuring diverse and equitable hiring practices to appropriately reflect the diversity of the population served. Hiring and managing staffing of ICMS team and ensuring staff are adequately trained and abide by all agency and department policies and procedures. Qualifications include: MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position). Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions. Two (2) years' supervisory experience managing staff. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers. Current, valid Driver's License with an acceptable driving record. Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director Work environment includes: Field (may need to travel) and indoor office environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day. Expected behaviors of all staff include: Act as a role model Demonstrate a sense of responsibility Continuously learn and improve Acknowledge your own areas of improvement Hear and provide honest, specific and direct feedback Create an environment where everyone is welcomed valued and respected Collaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.