Resident Relations Manager

Job Details Job Location: The Commons at Canal Winchester - Canal Winchester, OH 43110 Job Category: Leasing / Sales Job Title: Resident Relations Manager About IRT Living: The Commons at Canal Winchester and Schirm Farms are vibrant multi-family communities within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place—it's where lives unfold. We're equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success. Opportunity Overview Similar to an Assistant Community Manager, the Resident Relations Manager provides vital support to the General Manager and helps create a strong sense of community. In the General Manager's absence, you'll take the lead as the primary point of contact for residents—ensuring they feel acknowledged, supported, and genuinely valued. You'll handle resident communications, thoughtfully resolve concerns, and work closely with onsite teams to deliver exceptional service and elevate the overall resident experience. You'll play a central part in building a warm, welcoming atmosphere that residents are proud to call home. Your Day-to-Day: Assist the General Manager by overseeing daily operations when they're at the sister property Be the go-to expert and friendly face for resident questions, concerns, and everyday needs Jump in on leasing efforts - greet prospects, give engaging tours, follow up with leads, and help future residents find their perfect home Keep things running smoothly by processing lease applications, screening applicants, and ensuring all paperwork is in order Build strong relationships through clear communication with both current residents and prospects Monitor local market trends and help the team stay competitive Lead the charge on resident renewals and retention - because keeping happy residents is what it's all about Own our online reputation - manage social media, respond to reviews, and keep our digital presence positive and engaging Why You’ll Love Working Here: Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success. Growth Opportunities: Ongoing development programs to support your career advancement. Recognition & Appreciation: We celebrate individual and team achievements through various initiatives. Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future. Excellent Compensation: Competitive base pay plus commissions, bonuses, and stock awards. Employee Ownership: Stock awards within your first year of employment. Benefits: Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%). Qualifications What We’re Looking For: 3+ years of experience in multifamily property management preferred Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook); Entrata experience a plus Familiarity with Fair Housing laws and leasing regulations Must have a valid driver's license, reliable transportation, and be open to limited travel (up to 10%) Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date. We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes. #J-18808-Ljbffr Independence-Realty-Trust-2