Onsite Field Service Engineer

Feste Anstellung, unbefristet

About AIXTRON

AIXTRON SE is a leading equipment manufacturer for the semiconductor industry and the market leader in complex deposition processes for compound semiconductors. Founded in 1983, the company has grown into a global technology leader publicly traded on the German stock exchange.

AIXTRON Inc., serves as our North American sales and service hub. Our team of sales managers, field service and process engineers, and logistics specialists provides customers across North America with high-level technical support, training, and guidance on system operation, maintenance, and optimization. We collaborate closely with major tier-1 industrial customers who use our systems for high‑volume production and help advance this technology as our partners.

Growing markets

Power electronics (GaN, SiC), opto-electronics (GaAs, InP), and micro‑LEDs (GaN, GaAs) are expanding rapidly, and we expect strong continued growth in these segments. Customer service is essential to support this momentum.

Vacancies

AIXTRON Inc. is seeking experienced On-site Field Service Engineers to work with customers on qualifying and sustaining state‑of‑the‑art (MO)CVD systems in R&D and high‑volume manufacturing. If you value a medium‑sized company culture with fast decision cycles, along with the diverse, complex challenges typical of a larger organization, we offer the ideal environment.

Job Description:

In the role of “on-site field service engineer”, you are responsible for the coordination of technical and administrative support activities at assigned customer location according to the on-site services support contract or as part of key account support. The On-Site Field Service Engineer will be responsible for execution of efforts on resolving technical and operational issues. This would include data collection, reactor data analysis, root cause analysis, generating corrective action and preventive plans, and providing updates to customers daily or agreed upon periodic updates. The On-Site Field Service Engineer would be the acting first line level of contact for the customer and will drive the AIXTRON support required according to the AIXTRON escalation plan. The On-Site Field Service Engineer offers support in the maintenance, repair, and upgrade of the equipment. Finally, the position is responsible for maintaining a high level of customer satisfaction while representing the interests of the company.

Your Challenge

• Perform the troubleshooting, warranty/service repairs, preventative maintenance, predictive maintenance, system monitoring, upgrades, and system installation as needed of AIXTRON reactors at customer’s site according to the on-site service contract or as part of key account management.
• Act as a company liaison: provide status reports, respond to requests for additional information, address customer concerns, advise customers of schedule changes, updates on required parts availability, and assist in parts identification.
• Coordinate local support from local tech support and be the main contact person for account manager for status updates.
• Provide accurate documentation on all system problems and actions taken.
• Meets with customers on a regular basis to address problems/issues.
• Maintains all reports on customer issues, tools status and quality, and escalates to AIXTRON support.
• Train less experienced employees and customer representatives on equipment operations and maintenance