Customer Service Representative
Full-time
Hoffmaster
About the Role
The Customer Service Representative serves as a key point of contact for customers and internal partners, supporting a broad customer base across North America. This role manages order-related communication, helps resolve service and logistics issues, and coordinates with cross-functional teams to support accurate order processing, product availability, and a positive customer experience
How You Will Make an Impact
- Manage customer and internal inquiries related to orders, shipments, and inventory through electronic and phone communication.
- Proactively communicate supply chain issues and provide alternative solutions to customers.
- Review and process customer orders and returns in accordance with internal and customer-specific requirements.
- Support supply chain coordination by communicating product availability to forecasting, production planning, marketing, and/or sales teams.
- Coordinate logistics through ongoing communication with internal and external shipping teams and carriers.
- Maintain customer information systems by keeping contact information and processing requirements current.
- Serve as an information hub, coordinating with internal and external teams to process custom product orders.
- Perform additional duties as needed to support customer needs.
The Essentials
- High School Diploma or GED Required
- 2+ years of experience in Customer Service is a plus
- Strong attention to detail with accurate data entry, review, and analysis skills.
- Excellent communication skills with the ability to navigate conflict professionally and effectively.
- Ability to work effectively both independently and as part of a team.
We don’t just hire great people—we take care of them.
- Competitive salary and incentives
- Time off that lets you recharge
- Retirement savings options
- Growth opportunities that elevate your career
- Comprehensive Medical, Dental, and Vision benefits
- Pet insurance—because your furry friends matter too
Stay Connected- follow us on LinkedIn and explore more on our website:
Hoffmaster: Overview | LinkedIn
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Vacancy posted 7 hours ago
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