Museum Experience Associate

Position Title: Museum Experience Associate Reports To: Director of Guest Experience Position Status: Part Time Schedule Weekend and night availability required Peak Holiday Weeks Required Experience Customer service: 1 year (Required) Starting Pay: $14 per hour Imagine Museum is a non‑profit public charity located in St. Petersburg, Florida that opened in 2018. Imagine Museum’s mission is to elevate contemporary American studio glass through research, education, and exhibitions. Featuring preeminent works from the American Studio Glass Movement and an extraordinary selection of contemporary glass art sculptures from around the world. Imagine Museum has over 400 significant pieces of glass works on display from their 1600-piece collection. The artwork is dramatically displayed throughout the 34,000 sq. ft. facility. The ideal candidate will have the drive and desire to devote energy and enthusiasm towards the success of Imagine Museum. We are, above all, looking for candidates who have a great attitude, are good team players and have the desire to succeed. The MEA position is designed for the professional who is sales and goal driven, has a desire and ability to learn quickly and the talent of effectively addressing an audience with clarity and confidence. Responsibilities Promote a positive visitor experience while enforcing Museum procedures, ensuring that the visitors’ first and last impression of their experience at the Museum is a positive one. Provide excellent customer service and actively promote and sell membership, museum programs, tours and rentals. Ensure the safety of visitors, staff and art works. Have a good working knowledge of the Imagine Museum facilities, exhibitions, activities, and assist with daily set up for public spaces and special events; and maintains supplies of visitor materials. An MEA will be cross‑trained in customer service, ticket sales, retail, facilitating tours and performing operational processes. Documents sales by creating or updating customer profile records. Ensure all visitors receive an initial orientation to the Museum. Conduct orientations using narrative, inquiry, discussion, discovery and other interactive techniques. Communicate with a variety of visitors with diverse interests and abilities in a manner that enhances their general understanding of art and the Museum, including facilitating museum tours for large and small groups of all ages. Have the ability to work as part of a team and take initiative independent of direct supervision. Know and enforce Museum policies by educating patrons on museum guidelines and addressing necessary situations in an appropriate manner. Required Qualifications High school Required AA or BA preferred 2-3 years of customer service/sale experience required. Experience in selling and facilitating tours will be positively considered. Dependability is a must. Evenings, Holidays, and Weekend work will be required. Physical Requirements Position requires prolonged periods of standing/walking. May involve reaching, crouching, kneeling and stooping. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25 lbs. Preferred CPR Certified This is not necessarily an all‑inclusive list of job‑related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Imagine Museum is a 501(c)(3) public charity and is committed to maintaining a non-discriminatory environment. For more information about Imagine Museum, go to #J-18808-Ljbffr