Commercial Loan Operations Workout Associate

Commercial Loan Operations Workout Associate – Location: Hicksville, NY 11801 Job Summary The Commercial Loan Operations Workout Associate is responsible for supporting the processing and servicing of problem loans by entering data, performing reconciliations, and coordinating with the special assets team. Job Responsibilities Support the servicing and administration of distressed, defaulted, or non‑performing commercial loans. Coordinate with Special Assets, Credit Risk, and Legal teams to ensure accurate and timely system updates for workout loans. Process modifications, forbearance agreements, extensions, restructures, and other non‑standard loan actions in the servicing system. Review and interpret workout or legal documentation to ensure proper loan setup and compliance with terms. Track and monitor key loan milestones such as maturity dates, covenant breaches, and forbearance expirations. Generate and distribute reporting on delinquent loans, watchlist status, charge‑offs, and recoveries. Maintain accurate and organized loan records and documentation related to problem loan resolutions. Assist with collateral monitoring, foreclosure actions, and asset disposition tracking where applicable. Ensure proper application of payments, accruals, and system coding for defaulted or impaired loans. Collaborate with internal departments to support timely and accurate loan resolution efforts. Additional Accountabilities Perform special projects and additional duties as required. Consistently adhere to regulatory and compliance policies and standards linked to the job, complete required compliance trainings, and maintain compliance with applicable federal, state, and local laws and regulations. Job Requirements Education: High School Diploma, GED, or foreign equivalent. Minimum of 2+ years experience in a large commercial bank or related financial institution. Preferred: Undergraduate degree in Business, Finance, Accounting, or related field. Basic understanding of Commercial Loan Servicing, including knowledge of CRE, C&I, construction, or SBA loan products and familiarity with core loan servicing systems (e.g., ACBS, AFSVision, nCino, etc.). Ability to review and interpret loan documents and translate terms into accurate system entries. Basic understanding of loan documentation and servicing systems. Proficient in Microsoft Excel and Word. Excellent organizational, analytical, and communication skills; strong interpersonal skills with a team‑first mindset. Compliance & Equal Opportunity Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Total compensation may include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Benefits Benefits include medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Pay Range $22.83 - $36.27 per hour. #J-18808-Ljbffr Flagstar Bank