Electronic Services Specialist - Bankcard

Commerce Bank Job Opportunity

Building a career at Commerce is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Job Title

The main purpose of this job is to prevent and limit loss to the bank on a variety of consumer card products. This role will handle incoming customer calls and questions regarding debit, credit, and corporation cards and setup and provide maintenance related to Commerce Bank consumer card products.

Essential Functions

• Review account activities, and provide reporting and product changes
• Minimize risk to the Bank and ensure compliance with Visa, MasterCard, and federal regulations
• Monitor several centralized email boxes and various systems to respond to customer inquiries in a timely and accurate manner
• Provide high touch customer service that reflects empathy and a positive attitude when responding to customer's questions and requests via phone/email
• Adhere to all internal controls to mitigate risk
• Serve as a backup to other positions in the department
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of association and federal regulations
• Basic analytical, initiative, independent thinking and problem-solving skills
• Ability to work independently and escalate issues as appropriate
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• Associate's degree or equivalent combination of education and experience required
• 1+ year banking operations experience required
• Experience within the credit/debit card industry preferred

*Hybrid Schedule: In office 2 days per week

**Level of role is determined by knowledge, experience, skills, abilities, and education.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Electronic Services Specialist – Bankcard and Senior Electronic Services Specialist – Bankcard job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $24.50 per hour.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.