Assistant Community Manager - MCM / QUR

Job Description

Job Description

About us:

Cambridge Management, Inc. (CMI) began in 1987 as a small team managing a portfolio of communities in Tacoma, Washington. Our focus soon shifted to providing quality management for affordable housing communities. These affordable communities provide homes for those with limited incomes including families, senior citizens, and people with disabilities. Today, our team has grown to nearly 350 employees managing 120 communities and more than 9,000 apartment homes. Our portfolio includes market rate, Low Income Housing Tax Credit, and Project-Based Section-8 communities that range in size from 6 to 344 units. We currently manage communities in California, Florida, Hawaii, North Carolina, Oregon, Tennessee, Washington State, and Virginia.

Why work for us:

Cambridge Management, Inc. offers the following Compensation and Benefits package for full time employees:

Position Salary Range: $19.00 - $21.00

Paid time off:

• An accrual of 80 hours of Vacation.
• Up to 6 paid sick days per year. (varies based on state sick leave laws)
• 8 paid holidays
• 2 paid floating holidays.

Benefits offered:

• Medical, Dental, Vision, Life Insurance, Long Term Disability, AD&D & EAP
• 401(k) with employer match
• Voluntary benefits available

Job Summary:

Under direct supervision of the Community Manager, the Assistant Community Manager is responsible for understanding all company policies and procedures and assisting the Community Manager in implementing such on the property. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community. The Assistant Community manager is expected to always exhibit professionalism, have excellent attendance and communication skills, and possess the ability to build lasting business relationships.

Requirements

Essential Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Assist in directing and supervision of leasing, maintenance, janitorial, and housekeeping staff.
• Maintain a current knowledge of area competition and market surveys.
• Complete or supervise completion and accuracy of weekly activity reports, all rental applications and recording of all rental and leasing information.
• Assist Community Manager in the reporting, assigning, and recording of all resident requests.
• Assisting Manager in the implementation of resident renewal and retention programs.
• Responsible for the collection, receipt, and recording of all rents.
• Collection of all delinquent rents.
• Provide reports as required.
• Other tasks as assigned.

Roles and Responsibilities:

Marketing/Leasing:

• Prepare all leases, addendums and other legal paperwork for new move ins. Manage and maintain tenant files throughout the tenure of the lease(s).
• Oversee the completion of security dispositions in a timely fashion.
• Answer phones, take appropriate action or directs calls to proper administrative functions at the community.
• At Communities where the Leasing Consultant Position does not exist, all responsibilities of the Leasing Consultant as outlined in the Leasing Consultant job description become additional requirements.
• Will be responsible for identifying competing communities and document the rates for each apartment type, size and amenities; may also assist with the task of preparing market surveys.

Resident Management:

• Process and prepare all applicant and resident files in compliance with all Project Based Section 8 and LIHTC rules and regulations.
• Perform annual renewal inspections in accordance with HUD and LIHTC regulations.
• Contact utility companies to arrange for transfer of service for tenants.
• Generates and posts three day demands, and other legal notices required in property management.
• Assist with eviction of residents in compliance with court orders and directions from Lawyer and owner.
• Provides resident problem resolution, if resolution cannot be achieved, directs issue to the Community Manager for resolution.
• Assists in the planning and implementation of resident events and office themes.
• Always maintain a professional appearance.
• Interact with residents in a courteous and professional manner.

Financial Management:

• Purchase supplies and equipment for use on leased properties.
• Record all rent receipts in the Yardi software system.
• Process vendor invoices and purchase orders.
• Completes required reports in absence of Community Manager.
• Maintain awareness of and adherence to all requirements of the Fair Housing Act and all applicable HUD and LIHTC regulations.

Knowledge, Skill and Competency Requirements

Competency is based on education, training, skills and experience. To perform the job successfully, an individual should demonstrate the following knowledge, skills and competencies:

• High degree of flexibility and tolerance for change
• Understanding of financial statements (budget, financial reports, P&L statement, general ledger, etc.).
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities daily.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Computer Skills:

• Working knowledge of Office 365.
• Must have excellent computer skills and have industry software experience. RealPage’s OneSite competency will be required following specific CMI training.
• Must be willing and able to utilize tablet/mobile devices and software efficiently.

Physical Requirements:

• Requires sitting, standing, and walking for prolonged periods.
• Position requires frequent/daily reaching, pushing, pulling, and lifting up to 20 pounds.
• Position includes communication mastery in the form of electronic mail, writing letters, memos, documents, and any other correspondence in written form including reports. This position must also be proficient in face-to-face, telephone, and other median of conversation styles for prolonged periods, up to 6 hours per workday. This position also requires contact with external customers and others (face-to-face, telephone, or otherwise).
• Requires competition or awareness of competitive pressures and the ability to meet strict deadlines.
• Position can include conflict situations. Requires the ability to deal with unpleasant, angry, or discourteous people in a professional manner.
• Requires making decisions that impact the results of co-workers, clients, or the company.
• Requires being exact or highly accurate. May include freedom to determine tasks, priorities, make decisions in a timely manner and make goals. Requires repeating the same physical or mental activities over and over.
• Pace and Scheduling: Requires meeting strict deadlines.
• Personal Interaction: Requires working with others in a group or team. Requires coordinating or leading others in accomplishing work activities.
• Requires working in a vehicle or golf cart. Requires working outdoors, exposed to all weather conditions. Requires working indoors in environmentally controlled conditions. Job tasks are performed in close physical proximity to other people.

Experience/Education:

• High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred
• Experience in managing LIHTC and HUD multi-family properties.
• Property Management Certification (ARM, CAM, etc.) preferred.
• 1-2 year’s affordable housing leasing experience.
• Experience budgeting and community cost control.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, LIHTC/HUD Programs, and other laws as they relate to property specific guidelines and occupancy standards.

Driving:

Must be able to travel to and from a bank and other off-site locations as a requirement of this position. Must have a valid driver’s license if driving a golf cart (if one is on site)

Must be able to complete all required training within thirty (30) days of hire date.

This job description in no way states or implies that these are the only duties to be performed by the team member incumbent in this position. Further, this document does not create an employment contract implied or otherwise, other than an “at will” relationship.

Additional Notes

Offers contingent upon successful completion of background check, drug screen, and MVR check (if required by position)