Desktop Support Specialist
Oxford Solutions
Oxford Solutions is seeking a Desktop Support Specialist to provide hybrid technical support for a client environment. This role combines onsite and remote troubleshooting and is ideal for someone comfortable supporting a variety of users, devices, and workplace technologies.
Responsibilities- Provide Tier 2 desktop and technical support for hardware, software, connectivity, and user access issues.
- Troubleshoot Windows-based systems, Apple products, Chromebooks, and related peripherals.
- Support Google Workspace applications and user issues.
- Assist with setup, troubleshooting, and support of large interactive digital displays
- Provide support for Chromebook devices, including basic diagnostics, configuration, and coordination of repairs.
- Resolve escalated technical issues and assist Level I support staff as needed.
- Perform basic Windows Server troubleshooting, maintenance, and support.
- Document incidents, resolutions, and recurring issues within the ticketing system.
- Provide both in-person and remote technical assistance while maintaining responsive customer service.
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 2-5+ years of desktop, help desk, or technical support experience.
- Hands-on experience supporting Windows environments and Windows Server.
- Experience with Google Workspace.
- Experience supporting Apple devices and Chromebooks.
- Strong hardware, software, and network troubleshooting skills.
- Strong communication and customer service skills.
- Must be dependable, able to travel between locations as needed, and have reliable personal transportation.
- IT, network and/or security certifications a plus
Help Desk Support - 26-00655
Vacancy posted 3 days ago
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