Dental Office Assistant - Business Assistant

Job Details

Req ID: 122376

Supported Practice: Heritage Square Dental Care

Category: Business Assistant

Location: 120 Saint Johns Heritage Pkwy NW, Palm Bay, FL 32905

Position Summary:

Dental Receptionist

Heritage Square Dental Care

Now Hiring for a Brand-New Office Opening September 23rd!

Heritage Square Dental Care is excited to open its doors and is seeking an enthusiastic, customer-focused Dental Receptionist to join our founding team. This is a unique opportunity to help build a positive patient experience from day one while growing your career in a supportive and collaborative environment.

Schedule

Full-Time | Flexible Scheduling Available

Office Hours:

• Monday: 8:00 AM - 5:00 PM
• Tuesday: 7:00 AM - 7:00 PM
• Wednesday: 8:00 AM - 5:00 PM
• Thursday: 7:00 AM - 7:00 PM
• Friday: 8:00 AM - 5:00 PM
• Two Saturdays per month: 8:00 AM - 2:00 PM

What We're Looking For

• Exceptional customer service skills
• Friendly, professional, and positive attitude
• Dependable and reliable with a strong work ethic
• Organized and detail-oriented
• Strong communication and interpersonal skills
• Team player who enjoys supporting both patients and coworkers
• Ability to multitask and thrive in a fast-paced environment
• Dental experience is preferred but not required
• Willingness to learn and grow within the dental field

Key Responsibilities

• Welcome patients and create a warm, positive first impression
• Schedule appointments and assist with patient communications
• Answer phones and provide outstanding customer service
• Support front office operations and administrative tasks
• Help ensure a smooth and efficient patient experience

Why Join Heritage Square Dental Care?

• Be part of an exciting new office opening on September 23rd
• Opportunity to help shape the culture of a growing practice
• Supportive, team-oriented environment
• Full-time position with flexible scheduling
• Career growth and development opportunities
• Make a meaningful impact on patients and your community

If you are passionate about helping others, enjoy building relationships, and are looking for an opportunity to grow with a brand-new dental practice, we would love to hear from you. Apply today and become part of the Heritage Square Dental Care team!

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024 . These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You'll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.