Systems Administrator 3 University Health Services

Healthcare IT Specialist

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan. At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview: UHS provides comprehensive medical, mental health, health promotion, and insurance services to the entire Berkeley Campus community, including students, faculty, staff, and affiliated community members; with nearly 70,000 medical visits and 40,000 mental health visits to the Tang Center each year.

Position Summary: Healthcare IT provides and manages a comprehensive suite of technology services, infrastructure, healthcare systems, and specialized medical equipment that support both the UHS and Recreational Sports operations. These include: Electronic Health Record (EHR) and Practice Management systems and applications, laboratory, pharmacy, radiology and medical imaging systems. Healthcare IT manages in excess of 50 physical and virtual servers, providing a high-degree of redundancy and system security. The healthcare systems we manage are complex and tightly integrated with other campus systems. These systems process and store highly-sensitive data including protected and regulated health information for every student, faculty, and staff member on campus. Healthcare IT directly supports more than 500 desktop workstations and 500+ network nodes for more than 750 staff members and volunteers.

Responsibilities:

• Defines, designs and implements systems, services and technology solutions.
• Proposes and implements system or device enhancements such as software, hardware and network configuration, updates and installations for projects or services of moderately complex scope.
• Helps develop and implement network security programs for our extended healthcare network at Tang, Recreational Sports, and remote sites around campus; installs and configures network equipment and components and has some oversight over edge switches, VLANS, network segmentation, and complex port security protocols; helps implement new next-generation firewall equipment, end-point protection tools, and other network security platforms.
• Proposes and implements highly complex system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Monitors critical healthcare systems for performance, reliability, security, and implement appropriate updates, patches, and system changes as needed.
• Evaluate new system management tools and services and lead efforts to upgrade or replace systems when appropriate.
• Has some oversight and supports centralized computer servers and makes recommendations for purchase or upgrade of new computer hardware.
• Evaluate server, workstation, management tools, and other core systems and make recommendations for the purchase of new systems or major upgrades or replacements to existing systems, servers, network equipment, and peripherals.
• Analyzes, acquires, installs, modifies and supports operating systems, databases, utilities and Internet/intranet-related tools.
• Perform complex and advanced analysis techniques to monitor and support critical systems and server infrastructure, database applications, software applications, file servers, network operations, etc.
• Applies advanced systems/infrastructure concepts to operate the campus' internal data communications systems, including LANs and WANs.
• Perform moderately advanced network administration and complex security controls to protect our network and our sensitive health data. Controls include advanced firewall rule ACL management; VPN, VLAN segmenting, network access controls, network logging, web filtering, web traffic analysis, etc.
• Executes security control to prevent hackers from infiltrating campus information. Implement significant and highly complex security controls at all layers of the infrastructure to help protect our highly sensitive data; Implement HIPAA Security controls and perform regular HIPAA Risk Analysis audits to ensure we've implement appropriate controls to protect our data and meet our HIPAA compliance requirements.
• Conducts highly complex systems programming and systems support activities. Develop complex scripts and programming activities to help manage complex and highly interconnected and interdependent system environment.
• Contributes complex systems knowledge to planning, designing and implementing networked systems. Work with the Network Operations Team to design, configure, and manage our healthcare networks with additional security controls above and beyond the campus standard.
• Administers security policies to control access to systems. Has some oversight of complex Group Policy rules for the extended healthcare network of computers, servers, and users to control access to critical systems with health data. Manage groups and rules/policy for these groups; ultimately support an extensive and complex account management and access control system for authentication and system authorization, making sure access to healthcare systems and data is highly managed, tracked, logged, and auditable.
• Interacts with senior internal and external personnel. Participate on a team of systems/infrastructure professionals. Work closely with senior level Engineers, System Administrators, Database Administrators, Network Engineers, System Architects, and Security Analysis to perform complex work and solve complex system issues and problems. Take direction for senior campus leadership. Serve as technical lead on critical technology projects for UHS and Recreational Sports. Advises and makes recommendations to senior leadership on capital investment. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Required Qualifications:

• Education: Bachelor's degree in related area and / or equivalent experience / training
• Knowledge, Skills and Abilities: Requires advanced knowledge of applications programing, database, infrastructure, networking, and other IT functions. Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. Basic knowledge of how to apply technologies and systems to meet business needs. Strong understanding of regulatory requirements regarding data privacy and security standards (HIPAA). Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Knowledge of the design, development and application of technology and systems to meet business needs. Requires extensive knowledge of other areas of IT. Thorough understanding of and experience with systems-related issues and actions that can be taken to improve or correct performance. Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions. Demonstrated experience writing and editing complex scripts used to perform system maintenance and administration. Advanced knowledge of computer security best practices and policies including demonstrated experience securing server-based software and meeting HIPAA security standards. Must be able to communicate technical information in a clear and concise manner across the organization and at varying levels. Work schedule may include evenings and weekend work when necessary.

Preferred Qualifications:

• Proficient and experienced in using BigFix, working in the Citrix environment and deploying Citrix apps, and using Feronics DeepFreeze.

Salary & Benefits: For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted salary range that the University reasonably expects to pay for this position is $121,984.64 - $146,307.86. This is a 100%, full-time (40 hours per week), career position that is eligible for full UC benefits. This position is exempt and paid monthly.

How to Apply: To apply, please submit your resume and cover letter.

Other Information: This is not a visa opportunity. This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at: . Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable),