Director

As core members of the restaurant leadership team, Restaurant Directors typically oversee specific areas of the restaurant business like Operations, Training, Human Resources, and more. A Director oversees a department within the business and is responsible and accountable for business results in that department. Qualified applicants have 5+ years of leadership experience and flexible availability during restaurant business hours.

Responsibilities

• Fully owns area processes, results, and staffing
• Works with Executive Director Team to set strategy for operational systems and processes
• Develops a strong Team Leader and Supervisor tier
• Develops and leads the team toward accomplishing performance metrics
• Ensures proper management and documentation of all area systems and guidelines 
• Drives brand standards for Food Quality, Safety, Guest Experience, and all other performance metrics
• Explores and implements new ways to improve operations
• Creates a positive restaurant environment for the guests and team
• Allocates daily, weekly, and monthly cleaning and maintenance tasks
• Analyzes and effects business results: CEM, Food Cost, Labor Cost, Net Profit
• Prepares the restaurant and team for all Third Party Audits: Health Department, Deloitte, EcoSure, etc.
• Anticipates and solves long-term issues of throughput and systems
• Supports fellow Director Team with coverage for time off
• Attends weekly director meeting
• Participates in all team building events
• All other tasks as assigned

Required Competencies

• Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning
• Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy
• Time management: organization, high capacity, meets deadlines, prioritizes most important goals, makes wise decisions
• Adapts and innovates: adjusts quickly to changing priorities and conditions and generates new approaches to problems
• Growth oriented: explores new ideas and opportunities to produce results for the business
• Intentional leadership: intentionally and proactively leads the team to meet our potential in a God-honoring way
• Organizational builder: skilled in organizational strategy and execution; thinks, builds, and leads like an owner
• Culture guardian: models Core Values, exemplifies our Vision, and lives out the Chick-fil-A Corporate Purpose
• Faithful steward: invests and multiplies what has been given to them to steward

Development

• Create and follow personal development plan
• Develop and execute quarterly area growth plans 
• Meet 1:1 with Executive Director to discuss the business and problem solve to improve results
• Maintain current ServSafe Certification
• Work intentionally with leadership team
• Develop strong supervisor team
• Collaborate with Training Director and Leadership Development Director in tracking all team members’ development

Key Performance Indicators

• Food Safety Score
• Customer Experience Metrics
• Sales Growth 
• Net Profit

Requirements

• Full time
• 45+ hours per week
• Flexible availability required

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.