Retail Store Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a leader who thrives in a fast-paced retail environment? At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You’ll work alongside the Market Manager to foster an inspired workplace where your coaching drives results. Your leadership will directly influence the success and growth of your store.

How You’ll Make an Impact  

• Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environment
• Retain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutions
• Ensure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer care
• Assess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiatives
• Identify sales and system challenges, creating actionable plans to increase business opportunities
• Provide expertise on all store functions and Spectrum offerings, including pricing, promotions and service features
• Meet operational standards by managing store appearance, inventory and staffing levels to minimize losses
• Onboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance management
• Enforce company policies and procedures, including inventory and cash management processes

Working Conditions  

• Retail environment with flexible hours, including weekends and holidays, with potential travel to other locations as needed
• Ability to lift up to 35 lbs. and stand for extended periods
• Uniform attire and appearance required

What You’ll Bring to Spectrum  

Required Qualifications  

Education  

• Bachelor’s degree or equivalent work experience

Experience  

• 1-3+ years of management in sales or customer service retail environment

Skills  

• Ability to read, write and speak English
• Ability to build effective partnerships across the organization
• Demonstrate solid interpersonal, leadership, influencing and presentation skills
• Experience in destination-style retail environment
• Proven ability to lead and motivate others in a sales-focused environment
• Comfortable with technology including mobile devices and video platforms
• Proficient with computers and software applications
• Ability to prioritize, organize and manage multiple tasks or projects
• Ability to manage change effectively
• Ability to make qualitative judgements

Preferred Qualifications

Experience

• 1+ years management experience
• 1-3+ years of telecommunications or wireless experience
• 3+ years sales or customer service experience
• 3+ years’ experience in destination-style retail environment

Skills

• Experience implementing sales training and employee development programs
• Ability to identify sales trends and risks and communicate findings to management
• Proven capability in change management

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
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