Technical Implementation Manager II

About The Role In this role, you will work on end-to-end technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise. A key part of the role involves developing and documenting best practices for implementation and client engagement. You’ll interact directly with clients through webinars and Q&A sessions, offering expert guidance and tailored solutions. What You’ll Do Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives. Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action. Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality. Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries. Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth. Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration. Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction. Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency. What You Bring Experience: 3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry. It is an Individual contributor role. Technical Acumen: Advanced understanding of ZoomInfo RevOS Platforms and product solutions and good working knowledge with CRM products. Certifications: Relevant certifications in CRM and Marketing Automation platforms are highly desirable. Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues independently. Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. Client Engagement: Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies. Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills. Customizes advanced integration solutions and addresses a wide range of client-specific needs. Exercises significant judgment in decision-making processes, considering various factors and potential impacts. Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes. What’s In It For You Incredibly strong onboarding program - be set up for success in your first 90 days. Ongoing training to help you grow. Market leading product offering. Comprehensive Medical, Dental, Vision. Eligibility for Future Equity Awards. 401k Matching (50% of the first 7% of your contribution). 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers. Family forming benefits up to $20k, plus discounts on a Care.com membership. Virgin Pulse Wellness Program. Optional add ons such as pet insurance, legal service support, and more. Hybrid Work This is a hybrid position, working a minimum of three days per week from one of our office locations – Waltham MA or Vancouver WA. Compensation U.S. base salary ranges from $55,300—$86,900 USD. Additional compensation such as bonus, commission, equity and other benefits may also apply. About Us ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI‑ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is a proud equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate on any protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. #J-18808-Ljbffr