Blood Collection Staff - Customer Service

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description We provide paid training – no prior medical experience required! Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. What you need to know (Job Overview) When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. Key Responsibilities Take the time to personally connect with donors, listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so volunteer donors feel comfortable coming back again and again. Be detail-oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused. May drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to safely operate vehicles. Standard Schedule (Manhattan, Kansas) Variable Schedule – No set schedule. To best meet the needs of donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedule is provided two to three weeks in advance. Pay Information Starting rate $17.85 per hour. What you need to succeed (Minimum Qualifications) High school diploma or equivalent is required. Customer service experience and effective verbal communication skills are required. A current, valid driver's license with a good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, ability to sit or stand for long periods of time, and adapt to long, irregular hours and frequent schedule changes. Position may require a minimum height of 60 inches to safely operate vehicles. All staff work as a team to set up and tear down equipment required for mobile blood drives. Basic computer skills are required. Must be proficient with Microsoft Office applications. What will give you the competitive edge (Preferred Qualifications) Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.). Prior leadership experience. Benefits For You Medical, Dental, and Vision plans. Health Spending Accounts & Flexible Spending Accounts. PTO: Starting 15 days a year; based on type of job and tenure. Holidays: 11 paid holidays comprised of six core holidays and five floating holidays. 401(k) with up to 6% company match. Paid Family Leave. Employee Assistance. Short & Long Term Disability and Insurance. Service awards and recognition. The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights. #J-18808-Ljbffr