Field Service Technician II

Job Description

Job Description

Amano McGann

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide.

Key Responsibilities:

• Provide technical service of automated parking systems, provide timely notification of problems or
  delays.
• Technological knowledge
• Assist with project set-up, installation, and customer training in both the local branch area and for the United States west coast.
• Research and gain working knowledge via hands on and Amano McGann University on new hardware,
  devices and tools to provide better system solutions and installation and troubleshooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client
  prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues are resolved
  Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation
  with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the
  Project Team interacts with including: Clients; Subcontractors; Branch staff; Support personnel;
  Corporate staff
• Work overtime as needed
• Travel to other states as needed.
• All other duties as assigned

Branch Service area includes:

• New Jersey
• New York
• Pennsylvania
• Washington DC and surrounding areas
• United States East Coast

AMI is an Equal Employment Opportunity Employer. Benefits include: Medical, Dental, Life Insurance, Short Term Disability, 401(k) and Paid Time Off (PTO).