Auto Claims Operations Manager Scanner Ops

Benefits 401(k) 401(k) matching Competitive salary Paid time off Profit sharing Training & development About PDR-Teamufu PDR-Team supports hail events by combining best-in-class operations with our Colibri hail scanning technology. We work fast, organized, and with strong coordination between our U.S. team and our Europe-based hardware/software support team. Role Summary We are hiring a Technical Operations Manager to own Colibri scanner operations in the U.S. This role is hands‑on and travel‑ready: deploy the scanner to job sites, keep it running (maintenance + troubleshooting), and train others. Assembly/build work stays primarily in Germany — your focus is deployment readiness and field performance. Why we’re hiring now Our current scanner manager is leaving at the end of February (returning to Switzerland). We need a replacement ready for hail season starting in March. What success looks like (first 90 days) Understand the scanner end‑to‑end and operate it independently Deploy and set up the scanner independently (site setup + readiness checks) Troubleshoot issues independently and coordinate escalations with the Europe team Identify and implement at least one improvement to make deployments smoother/faster Core Responsibilities (after 90 days) Own deployments independently (setup, readiness, and daily operations) Own maintenance independently (preventive maintenance + troubleshooting) Train new operators and document best practices In Scope Deployment (setup, readiness, field //! Maintenance (preventive + troubleshooting) Training (new operators + documentation) Startup flexibility (adjacent support areas) Inventory and organization of storage (scanner equipment + overall CAT equipment) Support running a CAT site with guidance/support (when needed) Occasional back‑office support (e.g., combate invoicing when priorities require it) Must‑have skills Fast learner with software (scanner software + workflow tools) Hardware maintenance/troubleshooting experience Comfortable towing/driving larger vehicles and trailers (including ~30 ft trailer) Highly independent and reliableens?). (can work alone and own outcomes) Willing to travel long distance and stay 1–2 weeks per trip Comfortable working with a remote software/hardware team to solve issues Nice‑to‑have Auto industry experience empfiehlt. Prior experience working with a software/support department Travel & schedule Estimated travel: ~60% (typ MastTrips 1–2 weeks konstr dependent on hail events) \- Must be flexible for short-notice deployments during hail season. Physical requirements Able to lift/carry equipment and perform setup tasks Able to climb ladders and work safely around equipment and trailers Compensation & incentives W-2 (salary), full-time Target salary range: $55,000–$70,000 (depending on experience) Profit‑share / performance incentive: defined based on company performance and role contribution 90‑day introductory period supported by a clear 30‑60‑90 plan Per diem: $70/day Lodging: up to $120/night Fuel/ business travel covered If a job site is more than a 6‑hour drive away, flights home are provided every second week After two months of continuous travel, the manager may work two weeks locally in the Dallas region Equipment provided Company computer + phone (and iPad if needed for operations) How to apply Submit your resume. If you are a fit, we will schedule traged quick screen call and walk you through the next steps. #J-18808-Ljbffr PDR-Team Inc