Customer Service Representative/Warehouse (FT)

Job Description

Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions, and performing material handling duties, such as receiving, loading/unloading material, pulling/assembling customers’ orders, and conducting inventory checks. This position may involve daily use of forklift equipment.

Primary Objective:

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Primary Function and Scope:

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing the petty cash box, preparing various performance reports, updating the customer master file, and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required:

• HS diploma or equivalent experience.
• 3+ years of customer service experience and warehouse experience.

Competencies:

• Organization.
• Math.
• Time management.
• Computer skills.
• Detail oriented.
• Customer service.
• Safety conscious.

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must be able to regularly lift 15-30 lbs and, at times, may be required to safely lift to 70 lbs. Tile boxes or other materials longer than 36 inches or weighing more than 70 lbs. require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.