Medical Scheduler

Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. At SacENT, the mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner.

SacENT is looking to fill a Medical Scheduler position in our Arkansas location.

POSITION SUMMARY

Medical Scheduler

Responsible for making and scheduling patients’ appointments in an efficient and timely manner. Responsible for referrals, authorizations, and insurance verifications. Responsible for maintaining database, updating patients’ information as needed, answering phones, and screening calls. Responsible for providing excellent customer service.

KNOWLEDGE, SKILLS AND EXPERIENCE

• High School degree or GED

Skills required:

• Appropriate grammar and writing skills
• Understanding of patient education needs and ability to provide education
• EPIC knowledge (preferred)
• Customer Service focused
• Problem solving/Critical thinking
• Clear written and spoken communication
• Time management
• Good judgment and decision making

Knowledge:

• Knowledge of healthcare field and medical specialty
• Knowledge of information that must be conveyed to patients and families

Abilities:

• Ability to project a pleasant and professional image
• Ability to assess, plan, prioritize and complete delegated tasks
• Ability to demonstrate compassion and caring in dealing with others
• Ability to coordinate patient care with team members and other appropriate departments
• Minimum one (1) year experience in computerized appointment scheduling.
• Two years medical clerical experience preferred. Good communication and language skills required.
• Computer competency: Ability to type 40 wpm, use standard office equipment and be computer literate.
• Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.