VTC Administrator (Night Shift)

Responsibilities Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service. Provide active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead. Use TMS, CMS, and CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead. Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes before the conference time. Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead. Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead. Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management. Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure. Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead. Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network. Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware and software. Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead. Provide software and configuration updates as required by DoD IA directives, in coordination with the lead. Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting. Support the lead in creating and updating documentation, including CONOPS, SOPs, quick-start guides, and troubleshooting guides. Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities. Qualifications Active Secret Clearance with IT-I sensitivity Certifications: DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+, SSCP Computing Environment Certification: 100-150 Cisco Certified Support Technician (CCST) Networking Experience: 2–5 years of progressive IT experience in Video Teleconferencing, including deployment, troubleshooting, and supporting VTCs in a dynamic environment Overview We are seeking a VTC Administrator to join our team supporting DLA's Video Operations Center (VOC). TekSynap is a fast-growing high-tech company that emphasizes a comprehensive information management environment to meet Federal Government needs. We offer full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you consent to receive text messages regarding your interview and employment status. To opt out, reply STOP. TekSynap may retain and use your name, e-mail, and contact information for employment consideration. Additional Information Work Environment and Physical Demands Location: Columbus, OH (on-site) Type of environment: Office Noise level: Medium Work schedule: Third Shift; Monday – Friday (0000 - 0800); may be required to work evenings and weekends Travel: Less than 10% Physical Demands The physical demands described here are representative of those required to perform the essential functions. Reasonable accommodations may be made. Regularly required to use hands, reach with hands and arms, talk, and hear. May be required to stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl. May lift up to 10 pounds; frequently up to 25 pounds; occasionally up to 50 pounds. Vision requirements include close, distance, peripheral, depth perception, and ability to adjust focus. Work Authorization/Security Clearance US Citizen Secret clearance with IT-I sensitivity required Other Information This job description is not exhaustive and duties may change. TekSynap is a drug-free workplace and may conduct drug testing where permitted by law. All employees and candidates may be subject to drug screening as needed. Equal Employment Opportunity #J-18808-Ljbffr TekSynap