IT Manager, Business Applications

Job Title: IT Manager, Business Applications

Job Type: C2H -HYBRID

Job Duration: 6 months+ Permanent

Location: Philadelphia, PA

W-2 ONLY

Job Description-

The IT Manager, Business Applications - Institutional Advancement provides leadership for the technology solutions that support the institution's fundraising, alumni engagement, advancement services, and donor relations functions. This position manages a team responsible for Salesforce application support, business reporting, data analysis, and application development while serving as the primary technology partner for the Institutional Advancement division.

Essential Functions of Position

• Participate as a developer and manager in the Ellucian Banner Advance conversion to Kindisght Ascend (Salesforce) product.

• Oversee Salesforce configuration and administration to support fundraising, alumni engagement, constituent management, and advancement operations.

• Support integration between Salesforce and enterprise systems.

• Ensure reporting solutions provide accurate, timely, and actionable information for Institutional Advancement leadership.

• Build strong partnerships with Institutional Advancement leadership and staff.

• Serve as the primary liaison between Institutional Advancement and Information Technology.

• Supervise, mentor, and develop a team of three technical resources responsible for reporting, application support, and application development.

• Establish team priorities, assign work, and monitor project progress.

• Foster a collaborative, customer-focused environment emphasizing continuous improvement and professional development.

• Serve as the functional manager for Salesforce and related applications supporting Institutional Advancement.

• Coordinate application upgrades, releases, testing, and deployment activities.

• Manage relationships with vendors, consultants, and internal IT teams.

• Develop and maintain application documentation, procedures, and standards.

Required Skills and Abilities

• Bachelors Degree and 10+ years of progressive experience.

• Knowledge of software development lifecycle and change management practices.

• Experience with SQL, reporting tools (Power BI, Tableau, or similar), and workflow automation.

• Knowledge of data integration technologies and APIs.

• Ability to maintain application documentation, procedures, and standards.

• Strong analytical, organizational, and problem-solving skills.

• Ability to coordinate application upgrades, releases, testing, and deployment activities.

• Excellent interpersonal, written, and verbal communication skills.

• Demonstrated ability to manage multiple priorities while delivering high-quality customer service.

Preferred Skills and Abilities

• Experience supporting Institutional Advancement, fundraising, higher education, or nonprofit organizations.

• Salesforce Administrator certification.

• Experience with Advancement CRM solutions.

• Experience with project management methodologies