E Commerce Parts Operational Manager -Americas

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job The E‑Commerce Parts Operational Manager is responsible for the end‑to‑end operational performance of the Parts digital commerce channel, leveraging Salesforce B2B Commerce Cloud. The role ensures seamless execution of pricing, content, ordering, and customer/distributor support, acting as the operational bridge between regions, distributors, and the Global AMPS Digital Commerce teams. The position plays a critical role in driving adoption, execution excellence, and continuous improvement of the digital commerce platform across regions. Scope & Coverage Global role with primary responsibility for AMERICAS Focused on AMPS digital commerce business Works closely with Global AMPS, Digital CX, IT, Product, Pricing, Parts Logistics, and Regional Channel teams Work mode: Remote Travel: 20% in the US Key Responsibilities Digital Commerce Platform Operations Own day‑to‑day operational readiness and stability of the Salesforce B2B Commerce Cloud solution for Parts. Act as the primary operational point of contact for distributors and internal teams on platform issues (access, usability, data, ordering flows). Ensure fast issue triage, coordination, and resolution with Digital Commerce, IT, and Product teams. Pricing & Commercial Execution Manage operational execution of pricing, discounts, and commercial rules within the commerce platform. Partner with Pricing and AMPS leadership to ensure accuracy, compliance, and timely updates. Monitor pricing performance and support corrective actions when issues arise. Content & Catalog Management Ensure parts catalog, product data, and digital content are complete, accurate, and up to date. Coordinate with Product, Marketing, and Data teams to address content gaps and data quality issues impacting customer experience. Regional & Channel Support Support regions, distributors, and customers during onboarding, rollout, and ongoing use of the platform. Capture field feedback and translate it into actionable improvements for the global digital commerce roadmap. Ensure consistent operational execution while accommodating regional requirements where needed. Special Quotes & Non‑Standard Projects Leadership Manage and lead the team dedicated to special quotes and projects that cannot be executed through the e‑commerce platform (e.g., complex configurations, non‑standard commercial agreements, customer‑specific projects). Ensure clear governance, prioritization, and efficient execution of these requests. Identify opportunities to progressively industrialize or migrate eligible scenarios into digital commerce where feasible. Performance Monitoring & Insights Develop and maintain dashboards and operational KPIs to support AMPS channel teams in tracking adoption, performance, and plan execution. Provide regular insights to leadership on risks, adoption blockers, and improvement opportunities. Transformation & Change Enablement Lead the operational change required as part of the shift from traditional ordering to digital‑first commerce. Continue managing and transforming the existing team to align with the new digital operating model. Support AMPS special projects as required, ensuring alignment with strategic priorities. Key Interfaces Global AMPS Leadership AMPS Digital CX / Digital Commerce Teams Pricing & Commercial Operations IT / Salesforce Platform Teams Regional Channel & Sales Operations Distributors and Key Customers Success Measures Stable and efficient operation of the Salesforce B2B Commerce platform Speed and quality of issue resolution Pricing and content accuracy Platform adoption and usage across regions Positive distributor and customer feedback Clear visibility of performance through dashboards and reporting Requirements: Bachelor’s or master’s degree in business, Marketing, Digital Commerce, or related field. 5+ years in e-commerce management with strong B2B focus; aftermarket or spare parts experience highly preferred. Expertise in Salesforce Commerce Cloud (or B2B Commerce). Proven success in building distributor-focused digital channels in manufacturing or industrial sectors. Experience gathering customer requirements and translating them into scalable digital solutions. Strong track record of driving adoption of digital platforms in B2B settings. Excellent relationship management, communication, and project leadership skills. Key Competencies Distributor-focused mindset with ability to deeply understand their challenges and solve them. Strong collaboration skills with internal teams (Sales, Marketing, Aftermarket, Supply Chain). Data-driven decision making combined with empathy for customer experience. Strategic thinker with hands-on execution capability. Ability to influence across global, cross-functional teams. Work mode: Remote Travel: 20% in the US Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY. Remote work opportunities are also unavailable for these locations. The Salary range for this position is $107,650.00-$137,150.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!? Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact View email address on click.appcast.io. Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity – Seek, learn, share Trust – Go farther together Pace – Focus to go faster Excellence – Find the win every day Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.