RN Patient Navigator

Position Responsibilities

Conduct pre-operative and pre-procedure patient check-ins to review instructions, answer questions, and address concerns about symptoms and expected outcomes.

Perform post-operative and post-procedure follow-ups to monitor patient recovery, symptom management, and adherence to care plan

Oversees the preparation and follow-up processes for patients undergoing surgery or procedures, ensuring all relevant patient information and supplies are in place for both pre- and post-care phases.

Coordinate and ensure appropriate home healthcare services are arranged, including nursing visits, physical therapy, and necessary durable medical equipment.

Assess patients' needs for post-operative supplies (e.g., wound care, mobility aids) and assist in timely procurement.

Serve as a liaison between patients, families, and the multidisciplinary care team to facilitate communication and continuity of care.

Participate in quality improvement initiatives and team meetings to optimize patient outcomes and navigation processes

Provides patient education to assist with informed decision making, improve timeliness of care, and multidisciplinary care processes.

Works closely with the department Director, Physicians, and APPs to ensure team goals are met, monitors compliance with established protocols, and reports progress regularly.

Document patient interactions and care coordination efforts accurately in the electronic medical record system.

Facilitates timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and to promote continuity of care.

Manages complex patient cases by providing individualized navigation support and collaborating with supervisors to develop solutions for challenging situations

Communicates care strategies and updates to the navigation team, aligning efforts to meet departmental goals and patient care standards.

Adhere strictly to patient safety and confidentiality standards, including compliance with HIPAA and organizational policies.

Support organizational unplanned concerns as assigned and report/ resolves potential delaysof planned surgery.

Perform other duties as assigned by supervisor to support patient care services.

Qualifications

License/Registration/Certification

Current RN Licensure in State of Florida. BLS and CPR required.

Education

Graduated from an accredited school of nursing. BSN preferred.

Experience

3 - 5 years experience in patient/healthcare relations or human services field (e.g. nursing, teaching, counseling) or equivalent combination of education and experience required.

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Mount Sinai Medical Center