Billing Coordinator

About The Company We are a fast-growing healthcare media, marketing, and AI technology company headquartered in Celebration, Florida. We work with private healthcare business owners across the United States, United Kingdom, and internationally - helping them grow through marketing, business education, and AI-powered software solutions. As our company scales rapidly, we are building a dedicated Revenue & Billing Operations function to ensure billing accuracy, revenue protection, contract compliance, and operational visibility across our subscription and recurring revenue business. This role works closely with: COO Office Manager External CFO / bookkeeping partner AI development team Revenue and operations leadership This is an important operational role focused on protecting revenue integrity as the company continues to scale. Position Overview We are seeking a highly organized, detail-oriented Revenue & Billing Operations Coordinator to oversee recurring billing accuracy, failed payment tracking, contract price increase execution, and revenue operations support. This role is ideal for someone who enjoys working with systems, checklists, spreadsheets, and operational processes - and who takes pride in spotting issues before they become problems. This is not a traditional accounting role or customer support role. This position sits at the intersection of: Revenue Operations Billing Accuracy Process Management Operational Reporting The successful candidate will help ensure that: Contracts are billed correctly Payment systems are accurate Failed payments are identified and recovered quickly Annual contract increases are properly executed Revenue reporting remains organized and reliable Key Responsibilities Billing & Revenue Operations Set up and verify recurring billing information for new clients Ensure contract pricing, billing frequency, and payment terms are entered correctly into billing systems Audit billing records for accuracy and consistency Verify invoices and recurring subscriptions are operating correctly Failed Payment Monitoring & Recovery Monitor daily failed payment reports across payment processors Track retry attempts and payment recovery status Coordinate outreach regarding expired cards or failed ACH payments Escalate high-value or recurring payment failures to leadership Maintain accurate records of recovery efforts and outcomes Contract Price Increase Management Track annual contract price increase schedules Apply scheduled pricing increases in billing systems Verify invoices reflect updated pricing accurately Maintain contract uplift tracking spreadsheets and reporting Ensure no contract increases are missed Revenue Reporting & Tracking Maintain internal revenue operations spreadsheets and dashboards Prepare weekly revenue integrity reports for leadership Track expected revenue versus collected revenue Flag inconsistencies, anomalies, or potential revenue leakage Assist with reconciliation support alongside external finance partners Operational Coordination Work directly with the COO and Office Manager on revenue operations priorities Coordinate with external CFO/bookkeeping partner regarding billing and reconciliation questions Collaborate with AI/product team regarding operational improvements and recurring patterns Support ongoing process improvement initiatives as systems evolve Ideal Candidate The ideal candidate is: Extremely detail oriented Organized and process driven Comfortable working with spreadsheets and operational software systems including CRM (Ideally has worked with SalesForce, KEAP, or something similar). Calm, methodical, and reliable Able to follow processes while also identifying potential issues proactively Comfortable communicating with leadership and external partners Interested in learning modern operational systems and AI‑enhanced workflows Preferred Experience Preferred but not required: Subscription billing or recurring revenue businesses Stripe or other payment processors CRM systems Revenue operations or billing administration SaaS or agency environments Spreadsheet management and reporting Important Notes This role is: In-office in Celebration, FL Operational and systems focused Revenue protection focused High visibility within the company This role is NOT: Traditional accounting Tax or bookkeeping work A pure administrative assistant role A customer support call center role Growth Opportunity As the company expands its AI software division and operational infrastructure, this role has the opportunity to evolve into: Revenue Operations Specialist Billing Systems Manager AI‑Assisted Revenue Operations Lead To Apply Please submit: Resume Brief note explaining why you are highly detail oriented Example of a time you identified or prevented an operational error or problem Your history of working with CRM systems and pulling billing information #J-18808-Ljbffr