Security Supervisor

Job Description

Job Description

POSITION PURPOSE

Responsible for the daily operation and control of the assigned shift, protection of hotel and guest property, and first response to emergencies.

ESSENTIAL FUNCTIONS

• Investigate accidents, thefts, property loss, and unlawful activities.
• Review and correct all incoming security incident reports.
• Conduct investigations and submit necessary supplemental reports pertaining to reported losses by guests and/or employees.
• Monitor surveillance system, fire alarm system, and property access control systems.
• Perform preventive maintenance on guest room door locks.
• Schedule labor force and assign work for efficient use of equipment and personnel.
• Ensure compliance by all security personnel with Company and Departmental rules and procedures.
• Oversee the shift operations.
• Maintain a working relationship with local, municipal, and governmental law enforcement agencies, insurance carriers, etc.
• Perform other related duties as assigned.

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, to include working up to or exceeding 40 hours a week. In addition, attendance at all scheduled training sessions and meetings is required.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel.

• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Complete appropriate safety training and certifications to perform work tasks.
• Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flashlight, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access.
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency is dispatched to appropriate personnel for investigation and recorded.
• Lock property entrances during designated times.
• Conduct daily physical hazard inspections and report any unsafe conditions or work practices.
• Respond to the scene of guest or employee accidents and determine if emergency aid is required.
• Administer first aid/CPR to guests or employees as required.
• Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
• Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
• Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incidents.
• Respond to domestic problems with guests and call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, injuries, physical hazards, and fire alarms.
• Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
• Resolve safety hazard situations.
• Report to scenes of vehicle accidents/thefts and document all required information.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to be persuasive with telephone sales skills.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk, walk or stand for up to 8 hours per day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to lift to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.

QUALIFICATION STANDARDS

• Demonstrated knowledge of hotel/resort safety & security regulations/procedures.
• Demonstrated knowledge of OSHA regulations/procedures.
• Efficient Supervisory skills.
• Demonstrated proficiency in managing and motivating subordinates
• Excellent written and oral communication skills
• Basic competence in subordinates’ duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficient in Microsoft Office, MS Shift & Vision line Key System
• Proven leadership and business acumen skills
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Bilingual skills a plus.
• Professional appearance and demeanor
• Demonstrated competence in reacting to and handling emergencies
• Knowledge, understanding, compliance of policies, procedures, job descriptions, daily memorandums, chemical labels and other instructions.
• Ability to effectively communicate with people at all levels and from various backgrounds.

Education:

High school or equivalent education required. Bachelor’s degree (B.A./B.S.) in Criminology or related field is a plus.

Experience:

Minimum three years of hospitality security experience in a 350+ rooms hotel/resort preferred. Minimum of two years supervisory experience preferred.

Licenses or Certificates:

State of Florida (Class D) Security License. CPR, AED & first-aid Certification.

Grooming:

All employees must maintain a neat, clean, and well-groomed appearance per Baia Beach Club/Mondrian South Beach standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The content of this job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect the hotel business requirements.

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