Service Advisor

The Motor Company of Marinette, a family owned Ford dealer, is looking for a self motivated individual to become part of our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs, scheduling appointments as needed. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Service Advisor Compensation and Benefits: * Competitive Pay * Flexible Working Hours * Health Insurance *

401(K)

Service Advisor Responsibilities: * Greet customers promptly * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the customer * Determine and recommend maintenance base on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts * Establish follow up time * Monitor the progress of each vehicle throughout the day, and update customers frequently * Verify that the final invoice reconciles with the work performed on the repair order * Explain all completed work and charges to customers Service Advisor Requirements: * Previous experience at a Ford dealership is a plus * Ability to identify the problem quickly * Knowledge of automobiles * Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and professional integrity * Computer skills and willingness to learn new programs * Ability to learn new technology and repair and service procedures and specifications * Ability to work in a fast-paced environment * Basic computer skills * Positive, friendly attitude * High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.