Field Operations Specialist

Job Description

Job Description

Description:

The Field Operations Specialist will focus on coordinating and overseeing all franchise training programs and new shop openings. They will provide operational and management support to franchisees.

RESPONSIBILITIES

• Maintains a helpful dialogue with franchisees on questions pertaining to their shop operations
• Responds to franchisees' questions in a timely manner
• Provide franchisee technology support (in person and remotely)
• Assist in training and testing Certified Trainers; assist in Shop Evaluations
• Assist in operational setup of shops, including: retail pricing, point of sale system, vendor selection, hiring, new employee training, and operational support after the shop opening.
• Perform onsite operational business review
• Create and maintain a respectful, enjoyable environment for crew
• Use corporate training programs, individual development plans, and work assignments to develop crew knowledge and skills
• Provide timely, constructive coaching and feedback
• Coordinate and update POS and online menus
• Perform other duties as needed or assigned; willingly assist others without being asked

POSITION QUALIFICATIONS

• High school diploma or GED equivalent
• 6+ Months Bahama Buck’s Shop leadership experience
• Must be self-directed
• Must have organizational skills
• Must possess excellent communication and negotiation skills
• Must have supervisory skills
• Must be proficient at deductive reasoning.
• Must be licensed to operate an automobile without hours of operation restrictions
• Strong organizational skills
• Possess basic math skills (add, subtract, multiply, divide)
• Places value on diversity and shows respect for others
• Ability to problem-solve and handle high-stress situations

ESSENTIAL FUNCTIONS

• Must have the ability to lift 50 pounds
• Must be able to work with individuals in high-stress situations and not escalate the problem, but find solutions.
• May be called out at night, weekends, and holidays
• Must be able to stand and walk for long hours (8hrs+)
• Available to travel overnight until the shop training is completed
• Will be required to supervise individuals helping to fulfill job responsibilities. Part-time, etc