Private Training Coach & Member Experience Specialist

GENERAL SUMMARY:

The Fitness Coach is responsible for ensuring a positive customer experience and delivering great member service and Private Training. Coaches are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires a minimum of one day on the weekend. ESSENTIAL DUTIES & RESPONSIBILITIES: Sales Execution on Key Metrics Sell and conduct private and small group training with members. Assist members and encourage member involvement in private training. Ensure accurate administration of client programs (dotFIT, supplements, measurement tracking, workouts, etc). Arrive on time, prepared, and attentive for training appointments. Assist in revenue-generating activities (complimentary workouts, supplement booths, body fat tables, workshops). Achieve personal monthly revenue objectives as set forth by the company in sessions, Personal Training, and supplement sales. Conduct guest tours and complete sales when needed through the Turn-Over process. Execute an effective prospecting strategy by performing “Starter Sessions” and other prospecting activities. Independently schedule and manage client appointments to ensure optimal time management and service delivery. Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs. Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations. Handled self-directed appointment setting, including follow-ups and rescheduling. Member Experience Focus on changing lives through Service, Science, and Sales. Be a brand ambassador of UFC Gym and its “Train Different” philosophy. Bring T.R.A.I.N (Timely, Ready, Aware, Inspiring, Noble) to life. Conduct safe and effective private training sessions. Maintain the organization and neat presentation of the fitness floor and training spaces. Respond professionally to requests and inquiries from guests, members, and staff. Miscellaneous Follow all policies and procedures regarding payment transactions. Follow all guidelines in the UFC Gym Employee Handbook. Document daily workouts for liability (adherence to national certification standards). Be knowledgeable of the club facility and services. Adhere to the agreed-upon schedule set forth by the Fitness Manager. Daily 1-1 Check-in Meeting with Fitness Manager and Bi-Monthly meetings. Adhere to meal and rest break periods and must clock in and out for all shift times.

ORGANIZATION RELATIONSHIPS:

The Fitness Coach reports to the Fitness Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Fitness team. REQUIRED QUALIFICATIONS Knowledge, skills & abilities: In-depth knowledge of Private Training techniques from assessment to program design. Must be able to adjust and operate all Fitness Equipment. Knowledge of company policies, practices, and procedures, including emergency and safety procedures. Strong interpersonal and communication skills. Friendly, enthusiastic, and positive attitude. Ability to understand and follow oral and written instructions. Possess a strong customer service focus. Respond professionally to requests and inquiries from guests, members, and staff. Strong organizational and time management skills. Understands basic record-keeping practices. Must be computer proficient with basic skills in Word and Excel. Ability to work, set up, and execute successful weekends. Minimum Certifications/Educational Level: Current dotFIT certification (or in progress). Current CPR/AED certification (or in progress). Certification from an organization recognized by UFC Gym (or in progress). High school diploma or general education degree (GED). 4-year Degree in a related field recognized by UFC Gym (preferred). Current USA Wrestling Copper Certified (for wrestling coaches). Minimum Experience: 1 year of related experience (preferred) Physical Requirements: Must be able to stand for up to 8 hours a day. Must be able to regularly lift heavy weights, squat, bend, reach, and spot. Must be able to frequently lift and /or move up to 45+ pounds. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. #J-18808-Ljbffr UFC Gym