Practice Supervisor

ERC Pathlight Administrative Support Role

At ERC Pathlight, we're on a mission to change livesand we're looking for people who feel called to do the same. As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thingalways. Here, your work matters. Your ideas matter. You matter.

If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us.

Schedule: Monday - Friday 7:30 AM - 4:30 PM

This position will require travel between both Austin, TX and Round Rock locations.

Oversees the assigned administrative and business support operations of one or more facilities. Directly supervises administrative and care coordinator teammates ensuring both sound operational support and positive patient experience.

Essential duties and responsibilities:

• With oversight from Practice Manager or Executive Director, oversees all levels of management of Care Coordinators and Administrative Assistants for assigned facilities
• Primary contact and coordinator for facilities management related issues and coordination with various vendors such as food service, security, building management, janitorial, etc
• Partners with Practice Manager to optimize facility capacity and utilization with specialized focus on admission responsibilities and efficiencies
• Provides direct support and back-up coverage for all duties of care coordinator and administrative assistant roles
• Actively audits and drives results to ensure compliance of all Care Coordinator metrics

Must haves:

• High school diploma or GED (Required)
• 2+ years of administrative experience in a clinical or mental health setting (Required)
• Ability to multi-task with excellent organizational skills (Required)
• Ability to plan, coordinate, and direct the work of others (Required)
• Excellent verbal and written communication skills (Required)

Bonus qualities:

• Bachelor's degree in healthcare administration, Business Administration or related field (Preferred)
• Previous supervisory experience (Preferred)

At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouragedpersonally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.