Operations Administrator

Operations AdministratorAs our nationwide growth accelerates, our Operations team in Houston plays a key role in driving forward our mission of Bringing Happiness to Every Home® by delivering a five-star experience for our customers who require a post-installation service.As an Operations Administrator at West Shore Home®, you will contribute to this mission by supporting several business functions and handling all administrative tasks for the office. You will report directly to our General Manager and work closely with the local Installation & Sales Managers, as well as the Operations Administrative Manager.Why Work at West Shore Home?We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2025 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.What You'll ContributeIn this role, you can expect to:Enter data from sales documents into SalesforceOrder requested supplies for the office, sales team, and managementPrint install packets, service tickets and pre-installation sheets daily for distributionProcess customer payments including check and credit card payments as neededProvide walk-in candidates with job applications and assessments and scans completed paperwork to HRGreet all customers, applicants and vendors as they arriveMaintain the overall appearance of the showroom and common areasWhat It Takes to SucceedAt West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring:A high level of organization and detailA commitment to processes and structure in your day-to-day workAdministrative or office management experience in a fast-paced work environmentWe Invest in YOUWe believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.We've got you covered with:Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)401K retirement plan with company matchPaid holidays and paid time off (PTO)Continued training & leadership development opportunitiesUnlimited professional and personal growth potentialMore to KnowSchedule: Non-exempt role with standard hours Monday-Friday 8:00AM-4:30PMLocation: Houston, TXSeniority Level: Entry-levelOur Growth StoryWhat started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal – becoming America's Most Admired Home Remodeling Brand®.We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.