Customer Service Manager

Job Description

Lead a Customer-Focused Team and Make an Impact Every Day - Urgently hiring in South Portland!

Job Title: Customer Service Manager

Pay: $25-$33 per hour

Hours: Monday to Friday, 8:00am-5:00pm, around 35 hours

Start Date: ASAP


Looking for a rewarding leadership opportunity with a family-owned Maine business? Join a growing publisher of greeting cards, calendars, and stationery as a Customer Service Manager in South Portland, ME and make an impact every day.


As a Customer Service Manager, you'll lead daily customer service operations, support a team of five to six employees, and help ensure customers and sales representatives receive excellent service. You'll work closely with Sales, Warehouse Operations, Accounting, and Human Resources to deliver results that make a difference.


What You'll Do

As a Customer Service Manager, you will be responsible for
• Supervise, coach, and coordinate the daily activities of the customer service team.
• Assign workloads, monitor priorities, and ensure tasks are completed accurately and on schedule.
• Oversee customer orders, inquiries, documentation, shipping concerns, and order-related issues.
• Serve as the primary escalation point for challenging customer situations and operational concerns.
• Support recruiting, interview scheduling, employee communications, onboarding coordination, and other HR-related activities.


What You'll Bring

The ideal candidate for this role will have
• Previous experience in customer service, customer relations, business operations, or a related field.
• Demonstrated supervisory, team leadership, or management experience.
• Strong communication, organization, multitasking, and problem-solving skills.
• Proficiency with common office software and the ability to learn business and order management systems.


Why Join Us in South Portland?
• Join a growing, second-generation family business based in Maine.
• Enjoy a leadership role with varied customer service and HR responsibilities.
• Receive a paid lunch and flexible weekday scheduling.
• Enjoy affordable health and prescription coverage with no waiting period.
• Benefits offered by the employer once hired permanently.


Location & Schedule

This position is on-site in South Portland, ME and offers a Monday-Friday schedule of approximately 35 hours, generally 8:00am-4:00pm or 8:30am-5:00pm.


Ready to Take the Next Step?

If you're ready to start a rewarding career as a Customer Service Manager in South Portland, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!

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