Quality Control Analyst

Job Description

Job Description

Description:

Quality Control Analyst

West Coast Trial Lawyers (WCTL)
Location: Los Angeles, CA (On-Site)
Employment Type: Full-Time
Department: Human Resources / Operational Excellence
Reports To: Vice President of Human Resources

Salary

$65,000–$70,000 annually , depending on experience, qualifications, and demonstrated analytical expertise.

Join a Team That Defines Excellence

At West Coast Trial Lawyers (WCTL), we are more than a personal injury law firm—we are a team driven by excellence, accountability, innovation, and an unwavering commitment to delivering exceptional results for our clients.

Every case we handle represents someone's future, and behind every successful outcome is a high-performing team committed to quality, consistency, and continuous improvement. As our firm continues to grow, we are seeking an experienced and highly analytical Quality Control Analyst to help ensure our employees, departments, and operational processes consistently meet the high standards that define WCTL.

This is not a traditional auditing position. It is a strategic role that partners directly with executive leadership to evaluate operational performance, identify trends, improve efficiencies, strengthen accountability, and provide meaningful business insights that support informed decision-making across the organization.

If you enjoy analyzing data, solving complex operational challenges, identifying opportunities for improvement, and making a measurable impact on organizational success, we encourage you to apply.

Position Summary

The Quality Control Analyst is responsible for evaluating operational performance, employee productivity, workflow efficiency, quality standards, compliance, and business processes throughout West Coast Trial Lawyers.

This position leverages business intelligence platforms, workforce analytics, case management systems, productivity software, and quality assurance methodologies to provide executive leadership with objective reporting and actionable recommendations that improve organizational effectiveness.

Working closely with Human Resources, Operations, Department Managers, and Executive Leadership, the Quality Control Analyst plays a critical role in promoting accountability, operational excellence, continuous improvement, and an exceptional employee and client experience.

Primary ResponsibilitiesOperational Performance Analysis

• Analyze employee and departmental productivity metrics.
• Evaluate operational workflows for consistency, efficiency, and effectiveness.
• Monitor departmental Key Performance Indicators (KPIs).
• Identify operational trends, bottlenecks, inefficiencies, and opportunities for improvement.
• Develop recommendations that improve productivity and organizational performance.
• Assist leadership in establishing measurable performance standards.
• Evaluate workload distribution and operational capacity.
• Support data-driven decision-making through comprehensive reporting and analytics.

Quality Assurance Audits

Conduct detailed quality reviews and operational audits involving:

• Case management activities
• Documentation accuracy
• Client communications
• Workflow completion
• Departmental procedures
• Policy compliance
• Attendance and timekeeping trends
• Data integrity
• File organization
• Task completion
• Internal operational standards
• Process consistency

Prepare detailed findings and recommendations that improve quality, accountability, consistency, and operational excellence throughout the organization.

Business Analytics & Executive Reporting

Develop executive-level reports, scorecards, and dashboards that provide leadership with meaningful insights.

Daily Reporting

• Productivity dashboards
• Operational alerts
• Workflow exceptions
• Compliance concerns
• Attendance summaries

Weekly Reporting

• Department scorecards
• Employee performance summaries
• KPI compliance reports
• Trend analysis
• Coaching opportunities
• Workflow improvement recommendations

Monthly Reporting

• Executive Operational Excellence Dashboard
• Department quality rankings
• Productivity analytics
• Compliance reviews
• Organizational performance trends
• Operational risk assessments
• Strategic recommendations

Present findings in a clear, concise, professional, and actionable format that supports executive decision-making.

Technology & Performance Monitoring

Analyze operational performance using company platforms, including but not limited to:

• Teramind
• Filevine
• Paylocity
• DOMO
• Microsoft 365
• RingCentral/Dialpad
• Foundation AI
• Internal reporting dashboards
• Workforce analytics platforms
• Business intelligence software

Evaluate:

• Employee productivity
• Workflow efficiency
• System utilization
• Operational consistency
• Technology adoption
• Resource allocation
• Compliance with company policies
• Process effectiveness

Continuous Improvement

Partner with leadership to:

• Improve departmental efficiency.
• Reduce workflow delays.
• Increase employee productivity.
• Strengthen accountability.
• Improve quality standards.
• Standardize operational processes.
• Support leadership coaching initiatives.
• Identify automation opportunities.
• Enhance cross-department collaboration.
• Improve both the employee and client experience.
• Recommend innovative solutions that improve organizational performance.

QualificationsRequired Qualifications

• Bachelor's degree in Business Administration, Human Resources, Operations Management, Organizational Leadership, Data Analytics, Finance, Criminal Justice, or a related field is preferred; however, relevant professional experience will be given greater consideration.
• Minimum of three (3) years of experience in quality assurance, quality control, business analytics, workforce analytics, operations management, compliance, auditing, process improvement, or a related field.
• Demonstrated experience analyzing data, identifying trends, and providing actionable recommendations that improve organizational performance.
• Advanced proficiency in Microsoft Excel and experience working with reporting tools and dashboards.
• Strong analytical, critical-thinking, and problem-solving skills.
• Exceptional attention to detail with the ability to identify inconsistencies and operational risks.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time management abilities with the ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain strict confidentiality and exercise sound judgment when handling sensitive employee and business information.

Preferred Qualifications

• Experience working in a law firm or other professional services environment.
• Experience using platforms such as Teramind, Filevine, DOMO, Paylocity, Microsoft 365, RingCentral/Dialpad, Foundation AI, or comparable business intelligence and workforce analytics systems.
• Experience developing executive dashboards, KPI scorecards, and operational reporting.
• Knowledge of Lean, Six Sigma, continuous improvement methodologies, or process optimization.
• Experience with Power BI, Tableau, SQL, or other business intelligence and analytics tools.

Knowledge, Skills & Abilities

The ideal candidate will possess:

• Exceptional analytical thinking
• Advanced critical-thinking and problem-solving abilities
• Strong business acumen
• High ethical standards and integrity
• Excellent communication and presentation skills
• Emotional intelligence
• Professional judgment and discretion
• Outstanding organizational skills
• Strong project management abilities
• Attention to detail and accuracy
• Adaptability in a fast-paced environment
• Initiative and accountability
• A passion for continuous improvement

What You'll Measure

As the Quality Control Analyst, you will help leadership evaluate and improve:

• Employee productivity
• Department performance
• Operational efficiency
• Workflow consistency
• Quality assurance
• Policy compliance
• Attendance and time utilization
• Case progression
• Documentation accuracy
• Client service standards
• Departmental KPIs
• Resource utilization
• Organizational trends
• Operational risks
• Continuous improvement initiatives

Compensation & Benefits

At West Coast Trial Lawyers, we recognize that our employees are our greatest asset. We are committed to providing a competitive compensation package and a comprehensive benefits program that supports both your professional growth and personal well-being.

We Offer

• Competitive annual salary of $65,000–$70,000
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• Paid company holidays
• Professional development and continuing education opportunities
• Leadership development programs
• Career advancement opportunities
• Collaborative and supportive work environment
• Access to innovative technology and business intelligence platforms
• The opportunity to work directly with executive leadership and contribute to strategic organizational initiatives

Why Join West Coast Trial Lawyers?

At West Coast Trial Lawyers, excellence is not simply a goal—it is our standard. We believe in empowering our employees with the tools, technology, resources, and leadership support they need to succeed while fostering a culture built on integrity, accountability, innovation, and collaboration.

As our Quality Control Analyst, you will become a trusted partner to executive leadership, helping shape the future of our organization through objective analysis, operational insights, quality assurance, and strategic recommendations. Your work will directly influence employee performance, organizational efficiency, process improvement, and the overall client experience.

If you are passionate about turning data into meaningful action, improving organizational performance, and making a lasting impact within a growing and innovative law firm, we invite you to apply and become part of the WCTL team.

West Coast Trial Lawyers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee is treated with dignity, fairness, and respect.

Requirements: